SourceOne Email Management: Rebuild Index in Elasticsearch causes the IndexWork drive to run out of space.
Summary: SourceOne Email Management: Rebuild Index in Elasticsearch causes the IndexWork drive to run out of space.
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Symptoms
You are attempting to run "Rebuild Index" on several indexes.
The Rebuild runs for several days and never finishes.
The indexing process ExAsElasticObj.exe seems like is hang and it is not finishing the Rebuild.
The drive where Index Work directory is located has run out of space.
A large number of volume (.emx) are found in the Volume folder under the Index Work directories.
Cause
The volumes are not being deleted after they have been processed by the indexer.
This causes the Index Work directory drive to fill up. This is issue is more likely to happen with ElasticSearch indexes which are much bigger compared to ISYS and when several indexes are being rebuild at the same time.
This is caused by a software defect.
This causes the Index Work directory drive to fill up. This is issue is more likely to happen with ElasticSearch indexes which are much bigger compared to ISYS and when several indexes are being rebuild at the same time.
This is caused by a software defect.
Resolution
This issue is resolved in patches or Service Pack versions of SourceOne Email Management on or higher than 7.2.9.0024
Hot-fix Bundles and Service Pack kits are available for download via https://www.dell.com/support.
* Please note, Hot-fixes are only available for the most current patch or Service Pack versions of the product that were available when this problem was resolved.
** Please note that it is always recommended to upgrade to the latest version of the SourceOne release, service pack and Hot Fix Bundle to ensure all currently resolved issues will be fixed including the issue as stated above
Hot-fix Bundles and Service Pack kits are available for download via https://www.dell.com/support.
* Please note, Hot-fixes are only available for the most current patch or Service Pack versions of the product that were available when this problem was resolved.
** Please note that it is always recommended to upgrade to the latest version of the SourceOne release, service pack and Hot Fix Bundle to ensure all currently resolved issues will be fixed including the issue as stated above
Additional Information
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Affected Products
SourceOneProducts
SourceOne, SourceOne Email ManagementArticle Properties
Article Number: 000052720
Article Type: Solution
Last Modified: 26 May 2025
Version: 5
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