DSU, SUU: Invcol.exe crash with legacy Intel NICs on Windows Server 2016

Summary: DSU and SUU may not inventory any server components due to a crash caused in the invcol.exe module. Inventory Collector 24.09 and newer is no longer fully compatible with Windows Server 2016. ...

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Symptoms

Dell System Update (DSU) and Server Update Utility (SUU) applications may log a crash with invcol.exe only on Windows Server 2016.

This often occurs when Intel network devices Network Interface Cards (NIC) are present such as the Intel X520 and I350 series of PCI cards which include embedded NICs on certain 13th and 14th-generation servers.

As a result of the crash no components within the entire host are inventoried for update.

Cause

The crash occurs with new Intel network NIC inventory libraries now bundled in Inventory Collector 24.09 that are no longer fully compatible with Windows Server 2016 or older.

Resolution

Engineering has implemented a partial fix with the Inventory Collector (IC) module version 24.12 to avoid that crash that prevents no inventory or updating of any host components. Verify that the host is connected to the Internet and can reach https://downloads.dell.com, then run DSU to download the newer IC 24.12 module.

However, DSU still cannot detect the older Intel NICs and cannot update any outdated firmware versions. Intel X520 and I350 series NICs must be checked and updated using out-of-band updates performed with iDRAC.

Affected Products

Dell System Update, Server Update Utility, OEMR R440, OEMR R450, OEMR R540, OEMR R550, OEMR R5500, OEMR R640, OEMR R6415, OEMR R650, OEMR R650xs, OEMR R6515, OEMR R6525, OEMR R660, OEMR R660xs, OEMR R6615, OEMR R6625, OEMR R740, OEMR R740xd , OEMR R740xd2, OEMR R7415, OEMR R7425, OEMR R750, OEMR R750xa, OEMR R750xs, OEMR R7515, OEMR R7525, OEMR R760, OEMR R760xa, OEMR R760XD2, OEMR XL R760, OEMR R760xs, OEMR R7615, OEMR R7625, OEMR R840, OEMR R860, OEMR R940, OEMR R940xa, OEMR R960, OEMR XR4510c, OEMR XR4520c, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960 ...
Article Properties
Article Number: 000251806
Article Type: Solution
Last Modified: 10 Jul 2025
Version:  2
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