Article Number: 000216283
Error Code Received During Installation of SupportAssist Version 4.0 or Above
Summary: If SupportAssist version 4.0 or later fails to install, an error code is displayed. SupportAssist error codes, descriptions, and recovery methods are explained here.
Article Content
Symptoms
This is applicable for installing SupportAssist consumer version 4.0 and above. SupportAssist 4.0 will have a phased release with a global release. If SupportAssist fails to install, it shows a specific error code on the bottom right of the screen.
This article provides descriptions for each error code and guides you with possible recovery options. If issues persist, contact Dell tech support.
Affected Products:
- SupportAssist for Home PCs
Affected Versions:
- v4.0 and Later
Cause
Reference the error codes in the Resolution section for more information.
Resolution
| Error Code | Description | Possible Recovery Options |
|---|---|---|
| 87 | One of the parameters was invalid. | Restart your computer and try to install again. |
| 1601 | The Windows Installer service could not be accessed. | Restart your computer and try to install again. |
| 1603 | A fatal error occurred during installation. | Restart your computer and try to install again. |
| 1610 | The configuration data for this product is corrupt. | Restart your computer and try to install again. |
| 1612 | The installation source for this product is not available. | Restart your computer and try to install again. |
| 1614 | The product is uninstalled. | The product is uninstalled. Restart your computer and retry the install again. |
| 1618 | Another installation is already in progress. | Complete in progress installation before proceeding with this install. For more information about Mutex, reference MSIExecute Mutex . Restart your computer and try to install again. |
| 1619 | ERROR_INSTALL_PACKAGE_OPEN_FAILED |
Restart your computer and try to install again. If the issue persists, contact the application vendor or Dell Tech support to verify that this is a valid Windows Installer package. |
| 1620 | This installation package could not be opened. | Contact the application vendor or Dell Tech support to verify that this is a valid Windows Installer package. |
| 1621 | ERROR_INSTALL_UI_FAILURE |
Restart your computer and try to install again. If the issue persists, contact the application vendor or Dell Tech support to verify that this is a valid Windows Installer package. |
| 1622 | There was an error when opening the installation log file. | Restart your computer and try to install again. |
| 1624 | There was an error when applying transforms. | Restart your computer and try to install again. |
| 1625 | This installation is forbidden by system policy. | Contact your company system administrator. |
| 1626 | ERROR_FUNCTION_NOT_CALLED |
Restart your computer and try to install again. |
| 1627 | ERROR_FUNCTION_FAILED |
Restart your computer and try to install again. |
| 1628 | An invalid or unknown table was specified. | Restart your computer and try to install again. |
| 1631 | The Windows Installer service failed to start. | Contact your company system administrator, application vendor, or Dell Tech support. |
| 1632 | The Temp folder is either full or inaccessible. |
Verify that the Temp folder (C:\Windows\Temp) exists and you can write to it. If yes, restart your computer and try to install again. If no, then contact your company administrator for the access. |
| 1633 | This installation package is not supported on this platform. | Reference the latest user guide to find supported models and platforms: Support for SupportAssist for Home PCs Documentation. |
| 1635 | This patch package could not be opened. | Contact the application vendor or Dell Tech support to verify that this is a valid Windows Installer package. |
| 1636 | This patch package could not be opened. | Contact the application vendor or Dell Support to verify that this is a valid Windows Installer patch package. |
| 1637 | This patch package cannot be processed by the Windows Installer service. | You must install a Windows service pack that contains a newer version of the Windows Installer service. |
| 1638 | Another version of this product is already installed. | Installation of this version cannot continue. To configure or remove the existing version of this product, go to Control Panel and then Programs and Features. Select the existing SupportAssist version, then right-click it and select Uninstall. |
| 1639 | ERROR_INVALID_COMMAND_LINE |
Contact the application vendor or Dell Tech support to verify that this is a valid Windows Installer package. |
| 1640 | ERROR_INSTALL_REMOTE_DISALLOWED |
The current user is not permitted to perform installations from a client session of a server running the Terminal Server role service. |
| 1641 | Installation done, reboot initiated. | This message confirms that installation is successful, and the computer is restarted. |
| 1642 | The installer cannot install the upgrade patch because the program being upgraded may be missing, or the upgrade patch updates a different version of the program. | Contact the application vendor or Dell Tech support team. |
| 1643 | The patch package is not permitted by system policy. | Contact your company system administrator. After changing permissions, restart your computer and try to install again. |
| 1644 | One or more customizations are not permitted by system policy. | Contact your company system administrator. After changing permissions, restart your computer and try to install again. |
| 3010 | Installation done, reboot required. | Installation is successful. Restart the computer before using SupportAssist. |
| 9501 | A commercial version is already installed. | Contact your company system administrator. |
| 9502 | Pro-manage version of SupportAssist is installed. | Contact your company system administrator. |
| 9503 | .NET Framework is installed and requires a restart to continue. | Restart your computer and try to install again. |
| 9504 | Not enough space is available in storage. | Clean some files in the C: drive to create space and then try again to install. You may require 1 GB of free space in the C: drive to install SupportAssist. |
| 9505 | Platform not supported. | You cannot install a SupportAssist consumer version on this platform or model. Contact your company system administrator. |
| 9506 | Operating system not supported. | Upgrade the operating system and try to install it again. |
| 9507 | Directory creation failed. | Restart your computer and try to install with admin privileges (as administrator). |
| 9508 | .cab download failed. | Retry the install and confirm that the Internet connection is available throughout the installation process. |
| 9509 | .cab validation failed. | Retry the install again. |
| 9510 | .cab decompression failed. | Retry the install again. |
| 9511 | .msi download failed. | Retry the install and confirm that the Internet connection is available throughout the installation process. |
| 9512 | .msp download failed. | Retry the install and confirm that the Internet connection is available throughout the installation process. |
| 9513 | .msi hash validation failed. | Retry the install again. |
| 9514 | .msp hash validation failed. | Retry the install again. |
| 9515 | .msi installation failed. | Restart your computer and try to install again. |
| 9516 | .msp installation failed. | Restart your computer and try to install again. |
| 9517 | .NET Framework installation failed. | Restart your computer and try to install again. |
| 9518 | .NET Framework download failed. | Retry the install and confirm that Internet connection is available throughout the installation process. |
| 9519 | SupportAssist is busy with some critical task. | Wait for some time and then retry install again. |
| 9520 | Installation failed with an unknown reason. | Wait for some time and then retry install again. |
Article Properties
Affected Product
SupportAssist for Home PCs
Last Published Date
22 Mar 2024
Version
3
Article Type
Solution