Dell Encryption Agent Reporting a Different Hostname in Dell Data Security Server Console

Summary: This article provides steps to correct an issue with inventory reporting as the wrong hostname with Windows clients.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption
  • Dell Endpoint Security Suite Enterprise

Affected Operating Systems:

  • Windows

Cause

Dell Data Security products can report the wrong hostname during inventory uploads to the server if there is a different hostname in the hosts file before the current hostname.

Resolution

  1. Edit the hosts file located at C:\Windows\System32\drivers\etc.

hosts file

  1. Change the order to reflect the current hostname to be the first entry in the hosts file.

Updated hosts file

Note: You can still have other aliases in the hosts file that have to be after the current hostname.
  1. When finished, click File > Save.
  2. The hostname will change within the server upon the next inventory upload.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption, Dell Endpoint Security Suite Enterprise
Article Properties
Article Number: 000187320
Article Type: Solution
Last Modified: 20 May 2024
Version:  4
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