SourceOne Email Management: Index rebuild is slow and fails when processing Excel (xls) attachments after upgrade to 7.2.6, with missing items

Summary: Index rebuild appears to take a long time to run and eventually fails with missing items when processing messages with certain Excel attachments (xls) after upgrading to 7.2.6.

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Symptoms

SourceOne Email Management Index rebuild appears to take a long time to run and eventually fails, and the index is marked as missing items when processing messages with certain Excel attachments (xls) after upgrading to SourceOne Email Management 7.2.6.
This may cause a backlog of transaction files in the Indexing drop directory and unindexed messages to not be returned in the full-text index search.

Warnings similar to the ones below may be observed in the ExAsIdxOBJ.exe logs in the Indexing server:

Forcing close concording run inside of ~CExIndexAccess

Aborting index run!!

Forcing close of index inside of ~CExIndexAccess

 

Cause

This problem is caused by a software defect.

 

Resolution

This issue is resolved in Hotfix Bundles (HFBs) or Service Pack versions on or higher than 7.2.6.6201. (7.2.6 + HFB 3)
Hotfix Bundles and Service Pack kits are available for download by https://https://www.dell.com/support, Select 'Drivers & Downloads' to access the required software.

Note: Hotfixes are only available for the most current patch or Service Pack versions of the product that were available when this problem was resolved.
Note: It is always recommended to upgrade to the latest version of the SourceOne release, service pack, and Hot Fix Bundle to ensure that all currently resolved issues are fixed including the issue as stated above.

 

Affected Products

SourceOne Email Management

Products

SourceOne, SourceOne Email Management
Article Properties
Article Number: 000050171
Article Type: Solution
Last Modified: 10 Sep 2025
Version:  7
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