A Non-Standard Ubuntu Log In Screen Shows After Restore Image Process Completes

Summary: When a user clicks Restore Dell Hybrid Client, on a computer running Ubuntu 20.04 with Dell Client Agent - Enabler (DCA), the device is imaged and return a screen with a login for bremen instead of the standard Ubuntu login screen. ...

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Symptoms

Affected Products:

  • All products shipping with Ubuntu 20.04 with DCA Enabler configuration

User clicks the Restore Dell Hybrid Client button and after imaging that they are presented with a user login for bremen.

Restore Dell Hybrid Client
Figure 1: (English Only) Dell Recovery Screen

breman user log in screen
Figure 2: (English Only) User log in for bremen

Note: This is not the factory shipped state, and the correct behavior would be for the user to be presented with the standard Ubuntu login screen.

Cause

This happens because the Dell Recovery Tool follows the workflow assuming the presence of Dell Hybrid Client binaries on a DCA Enabler device. The same workflow issue causes the button Restore Dell Hybrid Client to show up which is not correct.

Resolution

To resolve this, the following two options are available.

Option 1

  1. On the log In screen for the user bremen, login with password bremen
  2. Go to the Dell Recovery option.

Restore Dell Hybrid Client
Figure 3: (English Only) Dell Recovery Screen

  1. Click the Restore System button. This restores the operating system to a factory state.

Option 2

  1. Restart the device, press the ESC key while the computer is booting, and it brings up the GRUB screen.

GRUB screen
Figure 4 (English Only) GRUB screen

  1. Use the arrow keys to go to the last option, Restore OS to factory state, and press Enter.

Restore OS to factory state
Figure 5: (English Only) Restore operating system to factory state

  1. The computer starts the process to restore Ubuntu to factory state.

Affected Products

Dell Hybrid Client
Article Properties
Article Number: 000195375
Article Type: Solution
Last Modified: 30 Sept 2024
Version:  6
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