PowerStore: Unable to delete 4.1 RxDefinitions package in PowerStoreOS v4.2.

Summary: Unable to delete 4.1 RxDefinitions package in PowerStoreOS v4.2.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Deleting 4.1 RxDefinitions package in PowerStoreOS v4.2 fails with error: "The system encountered unexpected backend errors. Please contact support. (0xE0101001000C)

As seen from the PowerStore Manager user interface (UI):

error screen

Cause

The 4.2 code does not support Rx_Definitions package. Consequently, any attempt to upload an Rx_Definitions package on a system running 4.2 code will result in a predictable failure as expected. However, if an Rx_Definitions package is uploaded while the system is operating under 4.0/4.1 code, and customer does not install it, but subsequently upgrades the system to 4.2 code. After upgrade successfully completes, when customer attempts to delete the Rx_Definitions package, it fails as the 4.2 code does not support Rx_Definitions package.

Resolution

Contact Dell Technical Support to confirm this issue has occurred. Reference this KB Article in the Service Request for expedited handling.

Affected Products

PowerStore
Article Properties
Article Number: 000381608
Article Type: Solution
Last Modified: 21 Oct 2025
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.