SupportAssist OS Recovery Assistant 在 SupportAssist OS Recovery 过程中显示错误

Summary: 了解 SupportAssist OS Recovery Assistant 显示一条错误消息，指出在 SupportAssist OS Recovery 过程中未安装 Dell Digital Delivery （DDD）。

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Symptoms

受影响的产品：

  • SupportAssist OS Recovery

受影响的操作系统：

  • 20H1、20H2、21H2、22H2 的 Windows 10 x64
  • Windows 11 x64 22H2、23H2、24H2、25H2

在 SupportAssist OS Recovery 部署之后：

  • SupportAssist OS Recovery Assistant 应用程序会自动启动。此应用程序将启动 DDD。
  • 由于 DDD 已在 SupportAssist OS Recovery 部署期间停用并从安装中删除，因此此 SupportAssist OS Recovery Assistant 应用程序用户界面中的此选项显示错误 Dell Digital Delivery 未安装！
    SupportAssist OS Recovery Assistant 应用程序用户界面显示错误 Dell Digital Delivery not installed！ 

Cause

DDD 应用程序已停售。它正在被戴尔购买或 Dell Optimizer 戴尔智能调优软件应用程序所取代。因此，在 Dell SupportAssist OS Recovery 过程中，Dell SupportAssist OS Recovery 应用程序已停止安装 DDD。

Resolution

Dell Technologies 建议安装 Dell Optimizer 戴尔智能调优软件或戴尔购买应用程序，方法是参考戴尔知识库文章 Dell Digital Delivery 和 Alienware Digital Delivery 停售公告。

Affected Products

SupportAssist OS Recovery
Article Properties
Article Number: 000400381
Article Type: Solution
Last Modified: 05 Dec 2025
Version:  1
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