As exclusões do PowerProtect Storage Direct falham com a mensagem "Unable to delete the backup: Erro ao excluir imagens estáticas no DD"

Summary: Este artigo se aplica a falhas de exclusões do PowerProtect Storage Direct na versão 19.13.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

As exclusões do PowerProtect Storage Direct falham com as seguintes mensagens. 
/opt/dpsapps/ppfsagent/bin/protectpoint backup delete backup-id <backup_id> config-file /opt/dpsapps/ppfsagent/config/storagedirect.config
*** Using VMAX configuration file "/opt/dpsapps/ppfsagent/config/storagedirect.config" ***
Backup <backup-id> will be deleted.
Are you sure you want to continue (default is 'no') [yes/no]?
yes

**** Unable to delete the backup: Error deleting static images on DD <DD_NAME/DD_IP>: Failed to delete DD static image <static image>. ( HTTP response 500 indicates an error: .)...

Cause

O usuário do ProtectPoint criado no Data Domain precisa de uma função de administrador, mas não atribuiu a função "nenhuma".

Resolution

Atribuir a FUNÇÃO de administrador ao usuário do ProtectPoint no Data Domain.
Article Properties
Article Number: 000222080
Article Type: Solution
Last Modified: 14 Mar 2024
Version:  1
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