Dell NativeEdge: How to export logs from NativeEdge Service Console

Summary: This article outlines how to export logs from the service console tool.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Upon starting the Service Console tool, select an interface on the same Layer 2 network as described in LKB000216330.

View the endpoint device logs in the terminal by selecting 'VIEW DEVICE STATUS' [5], or gathered by selecting 'EXPORT LOGS' [10] from the main menu.
  
Select option from the menu list below:
MENU
1. GET MANAGEMENT NETWORK INFO
2. SET MANAGEMENT NETWORK INFO
3. PING
4. TRACEROUTE
5. VIEW DEVICE STATUS
6. GET RENDEZVOUS SERVER
7. SET RENDEZVOUS SERVER
8. GET NTP SERVER
9. SET NTP SERVER
10. EXPORT LOGS
11. REBOOT
12. EXIT

To export the logs for support, select 'EXPORT LOGS' [10]. The log tar.gz is saved in the same location where the Service Console was started.
  
The export logs operation is currently in progress. The time required to complete this operation may differ depending on the size of the log files. Please wait until the export logs operation is completed.

========================================================================================= EXPORT LOGS ================================================================
Completed Export Logs...
        File Name:~/NativeEdgeServiceConsole_3.0.0.2/1KFTKW1-datacollect-factory-os-20240820081759.tar.gz
========================================================================================================================================================================

Affected Products

NativeEdge

Products

NativeEdge Solutions
Article Properties
Article Number: 000227913
Article Type: How To
Last Modified: 20 Aug 2024
Version:  2
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