IDPA 2.7.8 upgrade validation fails on Protection Storage prechecks

Summary: This KB covers how to resolve IDPA 2.7.8 upgrade validation failure, when Protection Storage (Data Domain) was manually upgraded to DDOS 7.10.1.60 out of band.

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Symptoms

Upgrade validation for IDPA 2.7.8 fails with the following error:

[ERROR] Failed to do Protection Storage upgrade precheck.

 

[ERROR] Failed to do Protection Storage upgrade precheck

 

The Protection Storage (Data Domain) was upgraded to DDOS 7.1.10.60 due to DSA-2025-139.

Check the DDOS version by logging into the DD using SSH/PUTTY as sysadmin and running the following command:

system show version
Data Domain OS 7.10.1.60-1161253

Cause

Protection Storage (DDOS) was upgraded to a higher version than the one in the IDPA 2.7.8 upgrade package, causing the validation to fail. 

IDPA: Allowed Point Product Upgrades
PowerProtect Data Protection Appliance, IDPA: Procedure To Upgrade Protection Storage
DSA-2025-139: Dell Technologies PowerProtect Data Domain Security Update for a Security Vulnerability

Resolution

NOTE: A fix for this issue has been added to the goidpa tool, follow the below KB to install goidpa:
PowerProtect Data Protection Appliance: GoIDPA tool
Then run the following command on the ACM: 
./goidpa system skip-dd

 

NOTE: If the issue persists, contact Dell Support for further assistance.
Article Properties
Article Number: 000312018
Article Type: Solution
Last Modified: 24 Apr 2025
Version:  1
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