Blank (black) Screen after Resetting Dell Computer Using Factory Image Restore

Summary: This article explains how to resolve a blank screen issue after resetting select Inspiron computers.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Your Dell computer may stop at a blank (black) screen after performing a factory image restore instead of a window to click Finish to restart.

Cause

This issue may occur on the following Dell laptops:

  • Dell Inspiron 5565
  • Dell Inspiron 5567
  • Dell Inspiron 5765
  • Dell Inspiron 5767

Resolution

After initializing the factory image restore, if your computer stops at a blank (black) screen -
Press the Enter key on the keyboard to complete the restore process and restart the computer.

Affected Products

Inspiron 15 5565, Inspiron 15 5567, Inspiron 17 5765, Inspiron 17 5767
Article Properties
Article Number: 000142280
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  7
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