Secure Connect Gateway - Discovered devices shows status as "Failed"

Summary: This article explains a situation when discovering devices status shows Failed and SNMP Monitoring status shows not capable.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

From the user interface screen, the discovered devices status shows failed state instead of success and monitoring capable shows degraded.

Failed status

Degraded status
 
This event is registered in the log as following: 
Date,045 [vert.x-eventloop-thread-1] INFO  
com.dell.sae.apigateway.handlers.InventoryAPIRequestHandler- 815 - got error message 
response from localization for reason:: {"displayMessage":"We cannot check the 
monitoring status of this device as we did not receive the SNMP test 
trap.","responseAction":"Configure the SNMP settings for this device, then try again. If
this does not help, contact your secure connect gateway administrator for 
assistance.","detailedDescription":null}

Cause

The error can be caused for the lack of administrator rights for the logged user on SCG.

Resolution

Follow this step for troubleshooting:
 
  1. Verify SNMP settings on iDRAC0.
  2. Perform the re-inventory validation and, after completion, check the device status.
  3. Verify the SCG services and check if the user logged into SCG has administrator rights.
  4. Check the credential's profile for SCG.
Article Properties
Article Number: 000200699
Article Type: Solution
Last Modified: 24 Jul 2024
Version:  2
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