Unisphere for PowerMax：無法使用 vApp Manager 新增 NTP IP，失敗並顯示錯誤「NTP 更新失敗」

Summary: 無法使用 vApp Manager 新增網路時間通訊協定 （NTP） IP，失敗並顯示錯誤「NTP 更新失敗」。

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Symptoms

無法使用 Embedded/E-Management vApp Manager （EEM） 新增 NTP IP。作業失敗並出現錯誤 
"NTP update failed"
 
錯誤訊息的螢幕擷取畫面
已檢查 vappmgr.log： 
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.jaxrs.resources.ApplicationResource] (default task-3) Processed com.emc.em.vappmgr.commands.NTPCommand
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.jaxrs.resources.ApplicationResource] (default task-3) Current User : C:b1d90714-b493-42f8-xxxx-xxxxxxxx\seconfig
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.handlers.NTPHandler] (default task-3) Setting NTP value for server10.x.x.x
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.ntp.NTPUpdateExec] (default task-3) NTP Update EJB Initilalized
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.ntp.NTPUpdateExec] (default task-3) Executing Disk Usage Command..
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  CommandArray :[/opt/emc/vapp/bin/ntpconfig.sh, -set_ntpvalue, 10.x.x.x]
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Working Directory :
2022-09-22 12:30:13,729 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Redirect Error :false
2022-09-22 12:30:13,729 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Redirect Error setting :false
2022-09-22 12:30:19,104 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Exit Status [1]
2022-09-22 12:30:19,105 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Output [NTP update failed.
2022-09-22 12:30:19,105 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Error []
2022-09-22 12:30:19,105 INFO  [com.emc.em.vappmgr.handlers.NTPHandler] (default task-3) Sending failure response for NTP

Cause

嘗試在 EEM vApp UI 中新增 NTP IP。

當無法從 vApp 伺服器 ping NTP IP 時，通常會發生此錯誤。您也可能會在新增網路主機時看到相同的錯誤。

Resolution

嘗試 ping NTP IP。ping 如預期失敗： 
MGMT-0:/opt/emc/vapp/jboss/domain/servers/server-0/log # ping 10.x.x.x
PING 10.x.x.x (10.x.x.x) 56(84) bytes of data.
^C
--- 10.x.x.x ping statistics ---
14 packets transmitted, 0 received, 100% packet loss, time 13300ms
這是網路問題。與網路團隊接洽，以確保防火牆允許 EEM vApp 和 NTP 之間連線。當 NTP IP 可從 vApp 端 ping 後，我們即可成功新增 NTP IP。
 
注意：當使用內嵌/電子管理 vApp 時，請聯絡 Dell 技術支援部門。Dell 支援可以撥入陣列並測試 ping。

Affected Products

Unisphere for PowerMax
Article Properties
Article Number: 000204044
Article Type: Solution
Last Modified: 11 Jul 2024
Version:  3
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