Bluetooth Mouse Disconnect When Using Bluetooth Mouse, Keyboard, and Headset Simultaneously

Summary: This article provides information about Bluetooth mouse disconnect when simultaneously using Bluetooth mouse, Keyboard, and Headset.

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Symptoms

 

XPS 13 9350 Bluetooth mouse loses function intermittently when using Bluetooth mouse, Keyboard, and Headset simultaneously.

Affected Platform:

  • XPS 13 9350

   

Cause

 

Intel firmware issue

   

Resolution

 

Updating the Bluetooth Driver to version 23.90.0.8, A51, or later resolves the issue. See How to Download and Install Dell Drivers.

 

Affected Products

XPS 13 9350
Article Properties
Article Number: 000248331
Article Type: Solution
Last Modified: 19 Apr 2025
Version:  4
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