Dell Performance Dock Dual Cable Only Has One Light On

Summary: Learn why a Dell Performance Dock WD19DC or WD19DCS dual cable connected to a Dell Pro 14 Plus PB14250 or Dell Pro 14 Premium PA14250 only has one light on.

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Symptoms

Only one light is seen when connecting the dual USB Type-C cable of a Dell Performance Dock - WD19DC or Dell Performance Dock - WD19DCS to a Dell Pro 14 Plus PB14250 or Dell Pro 14 Premium PA14250. There is only partial dual cable functionality.

Affected Platforms:

  • Dell Pro 14 Plus PB14250
  • Dell Pro 14 Premium PA14250

Affected Docks:

  • Dell Performance Dock - WD19DC
  • Dell Performance Dock - WD19DCS

Cause

The dock specifications require that the computer supports 210 w power for both LEDs to illuminate on the dual cables. The Dell Pro 14 Plus PB14250 and Dell Pro 14 Premium PA14250 maximum power is 100 w.

Resolution

This is working as designed. The Dell Pro 14 Plus PB14250 and Dell Pro 14 Premium PA14250 do not support full dual cable functionality. It can only support the functionality of one cable, resulting in only one LED lighting up.

Affected Products

Dell Pro 14 Premium PA14250, Dell Pro 14 Plus PB14250, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS
Article Properties
Article Number: 000302982
Article Type: Solution
Last Modified: 13 May 2025
Version:  2
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