LCD Image Retention or Burn In on Latitude 7320 Detachable or Latitude 7350 Detachable

Summary: The LCD of a Latitude 7320 Detachable or Latitude 7350 Detachable may experience image retention after a static image is left on-screen for over 12 hours.

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Symptoms

The LCD of a Latitude 7320 Detachable or Latitude 7350 Detachable may experience image retention, also known as burn in. This happens when a static image is left on-screen for over 12 hours.
LCD burn-in example 

Affected Platforms:

  • Latitude 7320 Detachable
  • Latitude 7350 Detachable

Cause

This is a limitation of the LCD liquid crystal polarization. This is more likely to occur under conditions of high temperatures with static images left on-screen for over 12 hours. The LCD display duty cycle is designed for active usage and movement for 12 hours a day, seven days a week.

Resolution

Recovery

  • Power off the computer for 24 hours if experiencing an image retention issue.
  • If image retention continues, Contact Technical Support for further assistance.

Prevention

Note:
  • Dell Technologies recommends not keeping one static screen on the LCD without changing it for over 12 hours at a time.
  • Dell Technologies recommends not using the computer with continuous high brightness settings on a static image for a long period of time.
  • Dell Technologies recommends not using the computer in high-temperature environments (such as near an oven or in direct sunlight).

Image retention may be prevented by following one of two options.

Option 1

Enable a screen saver.

  1. Open Settings, then select Personalization.
  2. In the right-side menu, choose Lock screen.
    Lock screen
  3. Click Screen saver at the bottom.
    Screen saver selection
  4. Select the screen saver. From the drop-down menu, choose your dynamic style (3D Text, Bubbles, Mystify, or Ribbons).
  5. Click Apply.
  6. Click OK.
    Screen saver settings

Option 2

Turn the display off while the computer is idle.

  1. Open Settings, then select System.
  2. In the right-side menu, choose Power & battery.
    Power & battery
  3. Click Screen, sleep, & hibernate timeouts.
    Screen, sleep, & hibernate timeouts
  4. Under Plugged in, set Turn my screen off after to a value such as 5 minutes, 10 minutes, 15 minutes, and so on.
    Note: Dell Technologies does not recommend setting the value to Never.
  5. Under On battery, set Turn my screen off after to a value such as 5 minutes, 10 minutes, 15 minutes, and so on.
    Note: Dell Technologies does not recommend setting the value to Never.
    Turn my screen off after settings

Affected Products

Latitude 7320 Detachable, Latitude 7350 Detachable
Article Properties
Article Number: 000328492
Article Type: Solution
Last Modified: 02 Oct 2025
Version:  4
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