VxRail: Troubleshooting general vSphere HA issues

Summary: This article provides general troubleshooting steps for vSphere high availability (HA) issues.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

An error such as the following may display with vSphere HA:
 
vSphere HA agent for this host has an error: vSphere HA agent cannot be installed or configured
 
The first step in troubleshooting should be to disable HA then enable HA.
 

  1. In the Home screen, click Hosts and Clusters.
  2. Locate the cluster.
  3. Right-click the cluster and click Settings.
  4. Click vSphere HA located under Services.
  5. Click Edit.
  6. Clear the Turn On vSphere HA option.
  7. Click OK.
  8. Click Edit.
  9. Select the Turn On vSphere HA option.
  10. Click OK.

 Verify that the error has cleared. 
 

Additional Information

For additional issues and errors, see the following resources:

VMware KB: https://kb.vmware.com/s/article/2004429

Troubleshoot Your vCenter HA Environment: https://docs.vmware.com/en/VMware-vSphere/6.5/com.vmware.vsphere.avail.doc/GUID-CB537DD5-B6FD-4F32-9743-6B1AB88D9DA3.html

Affected Products

VxRail Appliance Family, VxRail D560, VxRail D560F, VxRail E460, VxRail E560, VxRail G560, VxRail G560F, VxRail V470

Products

VxRail Appliance Family
Article Properties
Article Number: 000009282
Article Type: How To
Last Modified: 11 Sep 2025
Version:  5
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