Data Domain: DD3300 Unsupported platform features

Summary: The DD3300 model is based on the Dell PowerEdge R740xd server platform. This article is intended to distinguish between the supported and unsupported options provided on this platform.

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Instructions

The DD3300 model is based on the Dell PowerEdge R740xd server platform. It has a wide range of available features that are unnecessary to support the Data Domain Operating System (DDOS), and so are unsupported. This article is intended to distinguish between the supported and unsupported "platform" options only, and is not an exhaustive list of every capability of the DD3300. For the purposes of this article, the terms "supported" and "unsupported" are defined below. These terms may apply to any available operations, functions, features, or tools installed on the DD3300 platform.
 

Supported

A "supported" designation indicates that the Data Domain Development and QA teams have fully tested this feature. It means that they are prepared to sanction and offer support in its use. By doing this, the Data Domain team can guarantee that the feature exhibits expected behavior and contributes to customer satisfaction. This also ensures the integrity of the user data stored on the Data Domain.
 

Unsupported

An "unsupported" designation indicates that the Data Domain Development and QA teams have not and do not currently intend to fully test this feature. It means that they are not prepared to sanction or support its use. Using unsupported features may result in unexpected behavior, unintended outages, and potential damage to the user data stored on the DD3300. Support technicians may be called upon to use any of these unsupported features at the discretion of Data Domain Engineering. However, unsupported features remain unsupported for customer use.
 
The following DD3300 platform operations, features, functions, and tools are designated as "unsupported":
  1. DELL Lifecycle Manager, and all tools and functions found in the Lifecycle Manager interface.
  2. DELL PERC RAID controller utility (RAID is automatically provisioned and should never be manually modified)
  3. DELL OpenManage System Manager and DRAC tools
  4. All Access to the ESXi hypervisor is unsupported
  5. Physical KVM ports on the front and rear of the appliance are unsupported before DDOS version 6.2.x
  6. Near-field communication (NFC)
  7. DELL mobile apps for system management
 
The following DD3300 DDOS operations, features, functions, and tools are designated as "unsupported":
  1. Disk Assessment Tool (DATool) and Disk Benchmark CLI
  2. V-server
  3. GRUB menu
 
The following DD3300 platform operations, features, functions, and tools are designated as "supported" for the use cases below:
  1. Dell iDRAC9
  2. BIOS access and modification (supported only for configuring user credentials and Ethernet port configurations for the iDRAC9 port)
  3. Physical serial port on the rear of the appliance
  4. iDRAC micro USB port
  5. Virtual Tape Library (VTL) is supported only on DDOS 6.2.x or higher
  6. Ethernet port bonding is supported only on DDOS 6.2.x or higher, and with some restrictions
  7. Platform firmware and driver updates are applied automatically by upgrading the DDOS version. However, manual firmware upgrades can be applied through iDRAC when requested by Engineering.
 
See also this article describing supported physical and virtual connections:
Data Domain: DD3300 Supported connection types

Affected Products

Data Domain

Products

Data Domain, DD3300 Appliance, Data Domain Deduplication Storage Systems
Article Properties
Article Number: 000009409
Article Type: How To
Last Modified: 21 Apr 2026
Version:  8
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