DCA V1/V2/V3：無法還原磁碟錯誤代碼
Summary: 本文說明無法還原的磁碟錯誤代碼。
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Symptoms
瞭解無法還原的磁碟錯誤。
客戶在處於未知狀態的磁碟機上遭遇效能問題和資料不可用性。
客戶在處於未知狀態的磁碟機上遭遇效能問題和資料不可用性。
Cause
所有 0x4 感應金鑰錯誤都表示磁碟機在執行命令或進行自我測試時偵測到無法還原的硬體故障。它遇到馬達轉軸旋轉異常。
錯誤代碼： KCQ(4:01:0) # Hardware Error - no index or sector KCQ(4:02:0) # Hardware Error - no seek complete KCQ(4:03:0) # Hardware Error - write fault KCQ(4:09:0) # Hardware Error - track following error KCQ(4:11:0) # Hardware Error - unrecovered read error in reserved area KCQ(4:15:1) # Hardware Error - Mechanical positioning error KCQ(4:16:0) # Hardware Error - Data Sync Mark error in reserved area KCQ(4:19:0) # Hardware Error - defect list error KCQ(4:19:2) # Hardware Error - defect list error in Primary List KCQ(4:19:3) # Hardware Error - defect list error in Grown List KCQ(4:31:0) # Hardware Error - reassign failed KCQ(4:32:0) # Hardware Error - no defect spare available KCQ(4:35:1) # Hardware Error - unsupported enclosure function KCQ(4:35:2) # Hardware Error - enclosure services unavailable KCQ(4:35:3) # Hardware Error - enclosure services transfer failure KCQ(4:35:4) # Hardware Error - enclosure services refused KCQ(4:35:5) # Hardware Error - enclosure services checksum error KCQ(4:3E:3) # Hardware Error - self-test failed KCQ(4:3E:4) # Hardware Error - unable to update self-test KCQ(4:44:0) # Hardware Error - internal target failure
Resolution
第一次發生此錯誤時，請派送替換磁碟機。
Affected Products
Data Computing Appliance V3Products
Data Computing Appliance V1, Data Computing Appliance V2, Data Computing Appliance V3Article Properties
Article Number: 000024373
Article Type: Solution
Last Modified: 23 Apr 2021
Version: 3
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