Avamar Gen4S-hardware: Få mere at vide om cyklustimeout

Summary: Læringscyklussen mislykkes på Avamar Gen4S-hardware.

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Symptoms

Følgende fejl vises i Avamar UI eller logfilerne:

<MRMON154> Controller ID: 0 Battery relearn timed out

Cause

Dette er ved at blive gennemgået af sælgeren.

Resolution

1. Log på Avamar-serveren som administrator, opgrader til rod, og indlæs SSH Nøgler.

For instruktioner om ilægning af nøgler, se Avamar: Sådan logger du på en Avamar-server og indlæser forskellige nøgler.

2. Brug af oplysningerne fra UI-hændelsen eller Dial Home Service Request:

en. Bestem den node, der producerede fejlmeddelelsen.

b. Opret forbindelse til den node som rod:

ssn 0.# --user=root

(Hvor 0.# er det fysiske nodenummer)

3. Ekstrakt /var/log/messages filer ved hjælp af den relevante kommando nedenfor:

bunzip2 /var/log/messages*
gunzip /var/log/messages*
xz --decompress /var/log/messages*
 

4. Gennemgå meddelelsesloggen (/var/log/messages) for hændelser for genindlæring af batteri :

grep -i "battery relearn" /var/log/messages

Jul 29 13:37:12 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON157> Controller ID:  0   Battery relearn will start in 4 days Jul 31 13:37:48 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON158> Controller ID:  0   Battery relearn will start in 2 days Aug  1 13:37:33 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON159> Controller ID:  0   Battery relearn will start in 1 day Aug  2 08:37:13 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON160> Controller ID:  0   Battery relearn will start in 5 hours Aug  2 13:38:24 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON155> Controller ID:  0   Battery relearn pending: Battery is under     charge Aug  2 13:39:28 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON151> Controller ID:  0   Battery relearn started Aug  2 13:40:36 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON152> Controller ID:  0   Battery relearn in progress Aug  2 13:40:36 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON153> Controller ID:  0   Battery relearn completed Aug 13 16:32:15 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON155> Controller ID:  0   Battery relearn pending: Battery is under     charge Aug 13 16:44:10 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON151> Controller ID:  0   Battery relearn started Aug 13 16:45:15 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON152> Controller ID:  0   Battery relearn in progress Aug 13 16:48:30 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON154> Controller ID:  0   Battery relearn timed out
 

5. Bekræft ved hjælp af CmdTool2 at indlæringen mislykkedes, men at batteriet ikke viser 0 volt:

CmdTool2 -AdpBbuCmd -GetBbuStatus -a0 
BBU status for Adapter: 0

BatteryType: CVPM02
Voltage: 9563 mV
Current: 0 mA
Temperature: 30 C

BBU Firmware Status:

  Charging Status              : None
  Voltage                                 : OK
  Temperature                             : OK
  Learn Cycle Requested                   : No
  Learn Cycle Active                      : No
  Learn Cycle Status                      : Failed
  Learn Cycle Timeout                     : Yes
  I2c Errors Detected                     : No
  Battery Pack Missing                    : No
  Battery Replacementrequired             : No
  Remaining CapacityLow                   : No
  Periodic Learn Required                 : No
  Transparent Learn                       : No
  No space to cache offload               : No
  Pack is about to fail & should be replaced : No
  Cache Offload premium feature required  : No
  Module microcode update required        : No 

GasGuageStatus:
  Fully Discharged        : No
  FullyCharged            : Yes
  Discharging             : Yes
  Initialized             : No
  Remaining Time Alarm    : No
  Remaining Capacity Alarm: No
  Discharge Terminated    : No
  OverTemperature         : No
  Charging Terminated     : Yes
  Over Charged            : No

  Pack energy             : 96 J
  Capacitance             : 100
  Remaining reserve space : 93 

Exit Code: 0x00
 

6. Start en manuel læringscyklus:

sudo CmdTool2 -AdpBbuCmd -BbuLearn -a0
 

7. Gennemse meddelelsesloggen for at se, om læringscyklussen startede og sluttede.

Eksempel 1:

Aug  26 12:15:01 AVAMAR-GRID-VAR-LOG-MESSAGE syslog-ng[3170]: Configuration reload request received, reloading configuration;
Aug  26 12:15:01 AVAMAR-GRID-VAR-LOG-MESSAGE syslog-ng[3170]: New configuration initialized;
Aug  26 12:15:11 AVAMAR-GRID-VAR-LOG-MESSAGE sudo:    admin : TTY=pts/0 ; PWD=/data01/home/admin ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -pdlist -a0 -nolog
Aug  26 12:16:10 AVAMAR-GRID-VAR-LOG-MESSAGE sudo:    admin : TTY=pts/0 ; PWD=/data01/home/admin ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -AdpBbuCmd -GetBbuStatus -a0
Aug  26 12:18:28 AVAMAR-GRID-VAR-LOG-MESSAGE sudo:    admin : TTY=pts/0 ; PWD=/data01/home/admin ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -AdpBbuCmd -BbuLearn -a0
Aug  26 12:18:31 AVAMAR-GRID-VAR-LOG-MESSAGE MR_MONITOR[5742]:  Controller ID:  0   Battery relearn pending: Battery is under     charge
Aug  26 12:19:36 AVAMAR-GRID-VAR-LOG-MESSAGE MR_MONITOR[5742]:  Controller ID:  0   Battery relearn started
Aug  26 12:20:02 AVAMAR-GRID-VAR-LOG-MESSAGE sudo:    admin : TTY=pts/0 ; PWD=/data01/home/admin ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -AdpBbuCmd -GetBbuStatus -a0
Aug  26 12:20:44 AVAMAR-GRID-VAR-LOG-MESSAGE MR_MONITOR[5742]:  Controller ID:  0   Battery relearn in progress
Aug  26 12:20:44 AVAMAR-GRID-VAR-LOG-MESSAGE MR_MONITOR[5742]:  Controller ID:  0   Battery relearn completed
Aug  26 12:22:25 AVAMAR-GRID-VAR-LOG-MESSAGE sudo:    admin : TTY=pts/0 ; PWD=/data01/home/admin ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -AdpBbuCmd -GetBbuStatus -a0

Selvom genindlæringen ser ud til at være afsluttet, er tiden til at fuldføre minimal (hvilket ikke er normalt).

Eksempel 2:

Aug 26 01:30:23 AVATPCKVS41N05 sudo:     root : TTY=pts/0 ; PWD=/root ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -AdpBbuCmd -BbuLearn -a0
Aug 26 01:31:12 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON155> Controller ID:  0   Battery relearn pending: Battery is under     charge
Aug 26 16:44:10 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON151> Controller ID:  0   Battery relearn started
Aug 26 16:45:15 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON152> Controller ID:  0   Battery relearn in progress
Aug 26 16:48:30 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON154> Controller ID:  0   Battery relearn timed out

Her fik "genlæring" timeout.

8. Kontrollér batteristatus igen:

CmdTool2 -AdpBbuCmd -GetBbuStatus -a0
 

Hvis status er OK, og der ikke er nogen timeout (som vist nedenfor), kræves der ikke yderligere handling.

BBU status for Adapter: 0

BatteryType: CVPM02
Voltage: 9563 mV
Current: 0 mA
Temperature: 30 C

BBU Firmware Status:

  Charging Status              : None
  Voltage                                 : OK
  Temperature                             : OK
  Learn Cycle Requested                   : No
  Learn Cycle Active                      : No
  Learn Cycle Status                      : OK
  Learn Cycle Timeout                     : No
  I2c Errors Detected                     : No
...
 

 Hvis problemet fortsætter, som vist nedenfor, skal du oprette en serviceanmodning med ovenstående output for at afgøre, om en nodeudskiftning er påkrævet.

BBU status for Adapter: 0

BatteryType: CVPM02
Voltage: 9563 mV
Current: 0 mA
Temperature: 30 C

BBU Firmware Status:

  Charging Status              : None
  Voltage                                 : OK
  Temperature                             : OK
  Learn Cycle Requested                   : No
  Learn Cycle Active                      : No
  Learn Cycle Status                      : Failed
  Learn Cycle Timeout                     : Yes
  I2c Errors Detected                     : No
  ...

Affected Products

Avamar, Avamar Server
Article Properties
Article Number: 000041546
Article Type: Solution
Last Modified: 14 Nov 2025
Version:  9
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