Dell EMC Unity: Another reason for Error Code 0x6400b76 during Centralized ESRS Secure Remote Services registration (User Correctable)

Summary: Unity ESRS Registration can fail with Error Code 0x6400b76.

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Symptoms

Customer has relocated the box. The site ID has been changed.

Configure the Centralized ESRS on Unity, it fails with the Error Code 0x6400b76:
kA23a000000GCQQCA4_3_0
  
From the Unity ESES log, we could found the ESRS gateway replied 500 error 'An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY',
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: REST client constructor host: https://g.g.g.g:9443/
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: About to enter pre action eVE state.
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: Skip the pre action state check since it's not a integrated only action.
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: Creating ESRS VE REST request for ACTION_ADD
Tue Jun 25 03:27:49 2019 ESRS_VE.pl:31458: Base url for ACTION_ADD is: esrs/v1/devices/UNITY/CKMuuuuuuuuuuu
Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Add/Modify Device Request: esrs/v1/devices/UNITY/CKMuuuuuuuuuuu
Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Headers: $VAR1 = {
'Accept-Charset' => 'UTF-8',
'Content-Type' => 'application/json',
'Accept' => 'application/json; charset=UTF-8',
'Authorization' => 'account@cccc.com:****************'
};

Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Content: { "ipAddress" : "u.u.u.u" }
Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Response code: $VAR1 = '201';

Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Response content: $VAR1 = '{"message":"An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY","serialNumber":"CKMuuuuuuuuuuu","gatewaySerialNumber":"ELMESRggggggRF","veType":"Connected","model":"UNITY","responseCode":500}';

Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Saving ADD metadata
Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Decoded response: $VAR1 = {
'veType' => 'Connected',
'responseCode' => 500,
'message' => 'An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY',
'model' => 'UNITY',
'gatewaySerialNumber' => 'ELMESRggggggRF',
'serialNumber' => 'CKMuuuuuuuuuuu'
};


See KB article Dell EMC Unity: Centralized ESRS registration failure Error Code 0x6400b76 (User Correctable) for the same Error Code 0x6400b76 (But for different issues).

When trying to add the Unity using Servicelink website, it shows error "Error occurred while attempting to validate the site id. " (Adding Unity on Servicelink is just for test only).

Cause

This is due to the site ID setting issue.

Check the ESRS site ID information per following link by the serial number CKMuuuuuuuuuuu.
http://srssdsreports.cfcd.isus.emc.com/
image.png
 
Party # Serial # Part # Product Type Model Part Type Service Duns Status Last Update Create Date
100nnnnnnn CKMuuuuuuuuuuu 900-xxx-xxx UNITY T34xxxxxxxxxxxx SERIAL NUMBER TAG   INSTALL - T&M xx/xx/xxxx xx/xx/xxxx
85ooooo CKMuuuuuuuuuuu 900-xxx-xxx UNITY T34xxxxxxxxxxxx SERIAL NUMBER TAG   SHIPPED xx/xx/xxxx xx/xx/xxxx

We have found there are 2 site IDs linked and the status are NOT "INSTALL."
 

Resolution

We need engage the account team or Install Base team to correct it.

The requirement is to keep only one site ID which is linked to the Unity and the status should be "INSTALL."

Affected Products

Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 550F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity 650F

Products

Dell EMC Unity 650F, Dell EMC Unity Family
Article Properties
Article Number: 000056148
Article Type: Solution
Last Modified: 02 Nov 2022
Version:  4
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