PowerFlex: Cannot log in using LDAPS authentication. Status: Could not connect to LDAP service.

Summary: Unable to log in using secure LDAP (LDAPS) Receive message " Status: Could not connect to LDAP service. Please check username, password, and LDAP service parameters", despite the username and password being correct. ...

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Symptoms



Unable to log in using secure LDAP (LDAPS)   

User issued command:
  

scli --login --username <LDAP username> --password <LDAP user password>   --ldap_authentication



Receive message " Status: Could not connect to LDAP service. Please check username, password, and LDAP service parameters", despite the username and password being correct.

Cause

PowerFlex is not recognizing the certificate from the LDAP server.

Resolution

There are two possible solutions.

1. Download the certificate from the LDAP server and place it on the MDM server. Add a line to the /etc/openldap/ldap.conf pointing to the certificate:
              TLS_CACERT <certificate file including path>

2. Instruct the LDAP system to accept certificates by adding the following line to /etc/openldap/ldap.conf
              TLS_REQCERT     allow

 

Affected Products

PowerFlex Software

Products

PowerFlex Software
Article Properties
Article Number: 000057107
Article Type: Solution
Last Modified: 17 Apr 2026
Version:  5
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