Avamar: Sikkerhetskopier av VM-image mislyktes med kode 10014

Summary: Sikkerhetskopiering av VM-image mislykkes med koden 10014 på grunn av en skadet reference backup som ble tatt på en tidligere dato

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Symptoms



Loggene viste feilen som vist nedenfor: 
>2020-03-23 08:29:40 avvcbimage Info <14698>: submitting pax container change block extents: >2020-03-23 08:29:40 avvcbimage Error <0000>: [IMG0010] pax_container::beginfile(virtdisk-flat.vmdk) returned problem:32 >2020-03-23 08:29:40 avvcbimage Info <9772>: Starting graceful (staged) termination, openPaxFile returned error (wrap-up stage) >2020-03-23 08:29:40 avvcbimage Error <0000>: [IMG1003] Backup of [AVAMAR_AVAMAR_AVAMAR_AVAMAR_ AVAMAR-12] AVAMAR01 (347ca96a-ccc7-497a-bded-a66fab5f986f)/AVAMAR01 (347ca96a-ccc7-497a-bded-a66fab5f986f)_2.vmdk failed >2020-03-23 08:29:40 avvcbimage Info <16041>: VDDK:VixDiskLib: VixDiskLib_Close: Close disk. >2020-03-23 08:30:27 avvcbimage Info <6033>: Begin STDERR from run-at-end: curl: (35) error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol Use of uninitialized value $availableversion in concatenation (.) or string at /usr/local/avamarclient/etc/scripts/proxymountclient.pl line 284. 
After further investigation found the problem with labelnum taken from previous backup that is corrupted and causing the failure:
2020-03-27 10:30:41 avvcbimage Info <11986>: Changed block tracking is engaged for this VM 2020-03-27 10:30:41 avvcbimage Info <11987>: Reference backup is #713 captured on 2020-02-29 23:34:26 2020-03-27 10:30:41 avvcbimage Info <14680>: En henvisning til en gyldig tidligere sikkerhetskopi er tilgjengelig, så dette vil være en trinnvis sikkerhetskopi. 
 

Cause

Et skadet reference backup-nummer fører til at sikkerhetskopieringen mislykkes.

Resolution

En midlertidig løsning på problemet:
  • Deaktiver CBT, og ta en fullstendig sikkerhetskopi.
  • Aktiver CBT på nytt for å bekrefte at trinnvis sikkerhetskopiering også fungerer.

 

Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000069322
Article Type: Solution
Last Modified: 12 Jun 2021
Version:  4
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