SourceOne Email Management: SourceOne console unable to load Snap-in

Summary: SourceOne console unable to load Snap-in. Error: MMC Could not create snap-in. MMC could not create the snap-in. the snap-in might not have been installed correctly.

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Symptoms



After installing SourceOne Console component and once the MMC Window for SourceOne console is open, the below error is received:     
 
MMC Could not create snap-in.

MMC could not create the snap-in. the snap-in might not have been installed correctly.

Name: EMC SourceOne
CLSID:FX:{c607f9af-1eb5-4f24-8d67-10712e2bdb98}
 
Full stack detail information is:     
 
FX:{c607f9af-1eb5-4f24-8d67-10712e2bdb98}
A call target caused an exception error.

System.Reflection.TargetInvocationException

bei System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)
   bei System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
   bei System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
   bei System.Activator.CreateInstance(Type type, Boolean nonPublic)
   bei System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, StackCrawlMark& stackMark)
   bei System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   bei System.Activator.CreateInstance(String assemblyString, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, Evidence securityInfo, StackCrawlMark& stackMark)
   bei System.Activator.CreateInstance(String assemblyName, String typeName)
   bei System.AppDomain.CreateInstance(String assemblyName, String typeName)
   bei System.AppDomain.CreateInstanceAndUnwrap(String assemblyName, String typeName)
   bei Microsoft.ManagementConsole.Internal.SnapInClient.CreateSnapIn(String assemblyName, String typeName)
   bei Microsoft.ManagementConsole.Internal.ClassLibraryServices.Microsoft.ManagementConsole.Internal.IClassLibraryServices.CreateSnapIn(String assemblyName, String typeName)
   bei Microsoft.ManagementConsole.Executive.SnapInInitializationOperation.OnStart()
   bei Microsoft.ManagementConsole.Executive.Operation.Start()
   bei Microsoft.ManagementConsole.Executive.RunningOperationsTable.EnqueueOperation(Operation operation)
   bei Microsoft.ManagementConsole.Executive.StandAloneComponentData..ctor(SnapInRegistrationInfo info, Int32 bookkeepingId)
   bei Microsoft.ManagementConsole.Advanced.FrameworkSnapInFactory.Microsoft.ManagementConsole.Advanced.ISnapInFactory.CreateSnapIn(Int32 bookkeepingId, String snapInKey, Object& snapIn)

Cause

The issue is due to missing Microsoft Visual C++ 2010 Redistributable Package (x86) installation. This piece of software is part of the prerequisites for SourceOne Console installation.

Resolution

In order to resolve this issue, perform the following steps:     
  1. Uninstall SourceOne Console
  2. Download Microsoft Visual C++ 2010  (https://www.microsoft.com/Download/confirmation.aspx?id=26999)
  3. Install Microsoft Visual C++ 2010
  4. Install SourceOne Console

Additional Information

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https://downloads.dell.com/TranslatedPDF/ZH-TW_540159.pdf


SourceOne development team plans to improve SourceOne Console installation package to validate if the correct version of Microsoft Visual C++ 2010 is installed prior to installing the SourceOne Console.

This issue is expected to be resolved in Service Pack versions of EMC SourceOne Email Management after 7.2.9.xxxx.

Hotfix Bundles and Service Pack kits are available for download via https://www.dell.com/support/home/
  • Note: Hotfixes are only available for the most current patch or Service Pack versions of the product that were available when this issue was resolved.
  • Note: It is always recommended to upgrade to the latest version of the SourceOne release, service pack, and Hot Fix Bundle to ensure all currently resolved issues are fixed including the issue as stated above.

Affected Products

SourceOne

Products

SourceOne, SourceOne Email Management
Article Properties
Article Number: 000082000
Article Type: Solution
Last Modified: 02 Jun 2025
Version:  6
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