Avamar: VMWare Proxy Logs collection

Summary: There are multiple logs needed when troubleshooting VMware Image Backups, Restores, and VMware File Level Restores. This article lists the logs required and provides information about collecting all logs from the proxy. ...

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Symptoms

The VMware Proxy bundle is required for troubleshooting the following scenarios.

  • VMware Image Backup
  • VMware Image Restore
  • VMware File Level Recovery

Cause

Avamar Proxy logs are required for deeper analysis.

Resolution

Follow these steps to collect the Avamar Proxy logs:

  1. Log in to an Avamar proxy that requires troubleshooting.
  2. Elevate to root user:
su - root
  1. Run the following command: 
cd /usr/local/avamarclient/bin/; ./FileCollector 2>/dev/null && tar cvfz /usr/local/avamarclient/bin/logs/ProxyBundle.tgz /var/avamar/axion* /usr/local/avamarclient/bin/logs/FlrDefaultLogBundleName.zip
  1. Collect the proxy log bundle that has been generated with the previous command:
/usr/local/avamarclient/bin/logs/ProxyBundle.tgz

Additional Information

The instructions above collect the following elements.

FileCollector is run and collects the following logs:

/usr/local/avamarclient/bin/MountPoint/logs
/usr/local/avamarclient/bin/MountPoint/mount
/usr/local/avamarclient/bin/MountPoint/results
/usr/local/avamarclient/bin/config.xml
/usr/local/avamarclient/var-proxy-1/avvmwfile.cmd
/tmp/flr_debug.txt
/tmp/flr_msg.txt
/tmp/flr_out.txt

FileCollector also merges the following logs in to /usr/local/avamarclient/bin/logs/VmwareFlrMerged.log, and adds it to the generated .zip file.

/usr/local/avamarclient/bin/logs/VmwareFlrWs.log
/usr/local/avamarclient/bin/logs/VmwareFlr.log
/usr/local/avamarclient/bin/logs/MountMgr.log
/usr/local/avamarclient/bin/logs/VmMgr.log

It also collects the logs from /usr/local/avamar/var which are:

avagent log files
axionfs log files

Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000082163
Article Type: Solution
Last Modified: 10 Feb 2025
Version:  4
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