User unable to blank the screen on a Host system using LogMeIn
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Symptoms
Unable to Blank the HOST screen
A Dell system user has systems configured for remote administration via LogMeIn
software. The host and remote machine are using Microsoft Windows 7 professional operating system. The LogMeIn user is unable to blank the screen on the host machine (from the remote) to prevent observation by third parties.
The first time, the Display Power Management System (DPMS) driver appears to install but still cannot blank the screen. Thereafter is still unable to blank the screen.
Administrative Rights are Required
This user does not have Administrative rights on the host system, so DPMS does not install properly (it also does not present an error message when this fails). The LogMeIn application must be installed with administrative rights and when connecting remotely the first time administrative rights are required for DPMS to install correctly and the screen blank function to work.
Cause
Resolution
Additional Information
Videos
Article Properties
Article Number: 000123531
Article Type: Solution
Last Modified: 27 Apr 2021
Version: 4
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