Dell Endpoint Security Suite Enterprise Advanced Threat Prevention "Can’t find DLL entry point GETUSERDEFAULTCID in kernel32"

Summary: This article discusses an issue where Dell Endpoint Security Suite Enterprise Advanced Threat Prevention causes an error in Microsoft Excel or Microsoft Access.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Note:

Affected Products:

Dell Endpoint Security Suite Enterprise

When Advanced Threat Prevention is installed, the error Can’t find DLL entry point GETUSERDEFAULTCID in kernel32 may appear when attempting to import Excel spreadsheet data into an Access database or Export data from an Access database to an Excel spreadsheet.

SLN309876_en_US__1ddpkm1385a
Figure 1: (English Only) Import Spreadsheet wizard error

Cause

The Memory Protection module of Advanced Threat Prevention injects into both Microsoft Excel and Microsoft Access, which causes this function to fail.

Resolution

To resolve this issue, configure exclusions in Memory Protection for both Access and Excel.

\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
\Program Files (x86)\Microsoft Office\Root\Office16\MSACCESS.EXE

SLN309876_en_US__2ddpkm1385b
Figure 2: (English Only) Memory Actions

Note: These are only example exclusions and vary based on the version of Office installed.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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Additional Information

 

Videos

 

Affected Products

Dell Threat Defense
Article Properties
Article Number: 000124101
Article Type: Solution
Last Modified: 08 Jan 2024
Version:  8
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