Why custom resolutions are removed from latest Intel graphics control panel?

Summary: Custom Resolutions/Modes option missing from the latest Intel HD graphics control panel and information on how to access Custom Resolutions/Modes feature.

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Symptoms

Custom resolutions missing from latest Intel HD graphics control panel

You may notice that the Intel graphics control panel previously had custom resolution settings but they are missing since upgrading the graphics driver for your Dell computer. This is by design as this function was determined not to be useful for current hardware configurations.

Do I have the Custom Resolutions/Modes feature enabled on my computer?

NOTE: High Definition Multimedia Interface (HDMI) or DisplayPort (DP) monitor connections are required for the Custom Resolutions option. VGA and DVI display connections are not supported.

In some cases, this functionality is desirable and you may wish to enable it, once this option is rolled back to the previous version driver that had the capability desired.

If you wish to enable this function with the current driver, follow the steps listed below:

NOTE: If you are using the latest control panel version, the Intel HD Graphics Control Panel - you will not see Custom Resolutions/Modes in the control panel. You will need to follow these steps below in order to create a new mode.
  1. Verify you have the latest Intel Graphics Driver SLN285359_en_US__3iC_External_Link_BD_v1.
  2. If you have verified that you are using a newer driver version, check the Intel graphics driver properties window to see if the feature is available. Open the Intel graphics properties by either pressing Ctrl+Alt+F12, or Right-Clicking the Windows desktop and selecting Graphics Properties.
  3. If prompted to select an application mode, select Advanced Mode.
  4. On the Display Devices tab, check if the Custom Resolutions/Modes button is available. If you do not have a Custom Resolutions/Modes button after you update to the latest version of the driver, remove all of the profiles left from previous driver versions then reboot the system. Then create a custom driver profile using the CustomModeApp.exe as above. Reboot or just re-launch the Graphics Properties dialogue as above and you will have a custom profile visible in the Graphics Properties dialogue box.
NOTE: If the control panel doesn't recognize your model of display then you may have to create a custom profile for the display. EXAMPLE: U2711 monitor - create a custom profile of 2560, 1440, 52p, CVT-RB to get the best resolution that HDMI 1.4 will support.

Cause

Customer mode application

Resolution

How do I access the Custom Resolutions/Modes feature in the Intel HD Graphics Control Panel?

The Custom Resolutions/Modes feature has been removed from the Intel HD Graphics Control Panel. However, it is still an existing feature included with the driver. In order to access it, you will need to follow these steps:

  1. Navigate to the following directory; C:\Windows\System32
  2. Look for the Intel application named CustomModeApp.exe
  3. Open the CustomModeApp.exe and you will be presented with an updated Custom Resolutions/Modes menu similar to that of older control panels.

How do I enable the Custom Resolutions/Modes feature?

Use of the Custom Resolutions/Modes feature requires knowledge of your monitor’s supported timing standards and detailed timing parameters. This information must come from your monitor manufacturer.

The appropriate timing standards or parameters must be used when adding a custom mode/resolution.

Note:Altering modes may reduce system stability and useful life of the system and chipset, cause the chipset and other system components to fail, cause reductions in computer performance, cause additional heat or other damage, and affect system data integrity. Intel has not tested, and does not warranty, the operation of the chipset beyond its specifications.

To use the Custom Modes/Resolutions feature, the end-user must read and click Yes to a disclaimer warning message.

Article Properties
Article Number: 000125286
Article Type: Solution
Last Modified: 20 Feb 2024
Version:  5
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