Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

LTO7 not recognized under Windows Server 2008, 2012 or 2012 R2

Summary: LTO7 is not recognized under Windows Server 2012 and 2012 R2. The device appears as unknown in the device manager. This article provides a workaround to manually install the driver toSee more

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

Issue:


LTO7 is not recognized under Windows Server 2012 and 2012 R2. The device appears as unknown in the device manager.
This article provides a workaround to manually install the driver to have the LTO7 correctly displayed under Windows 2012.
 

 

SLN304370_en_US__1icon LTO7 is not supported under Windows Server 2008, update to Windows 2012 is needed.

 

 

Solution

1) Install HBA adapter/controller firmware. The package file can be download on the LTO-7 download page ("SAS non-RAID" directory)

2) Install the Windows hotfix https://support.microsoft.com/en-us/kb/3095711 (external link) : Update to support LTO-7 tape drives in Windows Server

3) Install LTO7 driver using the package install_nonexclusive.exe

Cause

-

Resolution

-

Article Properties


Affected Product

PowerVault LTO7, PowerVault TL2000

Last Published Date

27 Sep 2021

Version

4

Article Type

Solution