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Article Number: 000126362

How to Use the Dell Wyse USB Imaging Tool to Update Firmware

Summary: The Dell Wyse USB Imaging Tool can be used to update firmware by following these instructions.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

This article provides step-by-step instructions to update Wyse thin client firmware using the Dell Wyse USB Imaging Tool for Windows 10 IoT and ThinOS.

Affected Products:

  • Wyse 3040 Thin Client
  • Wyse 5070 Thin Client
  • Wyse 5470
  • Wyse 5470 All-in-One

Affected Operating Systems:

  • Windows 10 IoT Enterprise LTSC 2019
  • ThinOS up to version 2205 - 9.3.1129
Note: This article covers updating the device firmware.
  • This does not cover how to update the Wyse device’s BIOS.
    • If assistance is required to update the BIOS, contact Dell technical support.
  • Ensure the operating system that you are trying to deploy matches the original system configuration.

To successfully update the thin client firmware, the update requires:

  • A USB storage device
  • A computer running a Windows operating system
  • A third-party file archive program
    • Examples of a file archive program include (but are not limited to):
      • WinRAR
      • 7-Zip
      • PeaZip
Warning: The USB storage device is erased. Back up any data from the USB storage device before following these steps to avoid data loss.

The process to update thin client firmware differs between Windows 10 IoT, and ThinOS. Click the appropriate firmware for more information.

Note: These steps must be completed using a computer that is running Windows.
  1. Download the Dell Wyse USB Imaging Tool.
Note:
  1. Install the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Install the Dell Wyse USB Imaging Tool.
  1. Download Windows 10 IoT from the Dell Support Site.
Note: For more information, reference How to Download Firmware for Dell Wyse Thin Clients.
  1. Use a file archive program to extract the operating system image to the computer's local drive. For example, C:\Wyse Firmware\WIE10_LTSC_2019_UNIFIELD_MR1_January2022\...

Extract Files
Figure 1: Extract Files

Note: The operating system image name may differ from the example image.
  1. Plug in the USB storage drive.
Warning: Data on the USB storage drive must be backed up to another location before completing any further steps to avoid data loss.
  1. Right-click the USB storage drive and then select Format.

Format
Figure 2: Format

  1. Set the File system to FAT32 and then click Start.

FAT32
Figure 3: FAT32

  1. In Windows Explorer, go to C:\Program Files (x86)\Wyse\USB Firmware Tool\.
  2. Right-click USBImagingTool.exe and then select Run as administrator.

Run as administrator
Figure 4: Run as administrator

  1. Confirm that the formatted USB drive is selected as the Available drive.

Available Drive
Figure 5: Available Drive

Note: The drive letter of the USB storage drive may differ from the example image.
  1. Click Image Push.

Image Push
Figure 6: Image Push

  1. Select 64 bit for the OS architecture.

OS architecture
Figure 7: OS architecture

  1. If prompted, click OK.

Warning prompt
Figure 8: Warning prompt

  1. Click the + symbol at the bottom of the pane.

Adding an image
Figure 9: Adding an image

  1. Go to the extracted image folder (Step 4) (for example, C:\Wyse Firmware\WIE10...) to locate the .rsp file.

Locating the file
Figure 10: Locating the file

  1. Select the .rsp file type and then click Open.

.rsp image
Figure 11: .rsp image

  1. Click Configure USB Drive.

Configure USB Drive
Figure 12: Configure USB Drive

  1. Once imaging is complete, remove the USB storage drive.

Successfully configured
Figure 13: Successfully configured

  1. From the thin client, turn off the device and plug in the ready-to-image USB storage drive (Step 18).
  2. Power on the thin client and then press F12 when prompted to access the boot menu.
Note: Some thin clients may use the P key instead of the F12 key to access the boot menu.
  1. Select the USB storage drive from the list and then press Enter.

Selecting example USB storage
Figure 14: Selecting example USB storage

Note: The name of the USB storage drive may differ from the example image.
  1. The Dell Wyse USB Imaging Tool loads. Select the image to push.

Selecting an image
Figure 15: Selecting an image

  1. Click OK.

OK
Figure 16: OK

  1. The firmware update runs. Once the update is finished, restart the device to complete the image update.

Restart
Figure 17: Restart

Note: These steps must be completed using a computer that is running Windows.
  1. Download the Dell Wyse USB Imaging Tool.
Note:
  1. Install the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Install the Dell Wyse USB Imaging Tool.
  1. Download the ThinOS 2205 9.3.1129 Merlin image from the Dell Support Site.

Downloading ThinOS
Figure 18: Downloading ThinOS

Note: For more information, reference How to Download Firmware for Dell Wyse Thin Clients.
  1. Use a file archive program to extract the operating system image to the computer's local drive. For example, C:\Wyse Firmware\OS_Merlin_2205_9.3.1129_3040\...

Extract Files
Figure 19: Extract Files

  1. Plug in the USB storage drive.
Warning: Data on the USB storage drive must be backed up to another location before completing any further steps to avoid data loss.
  1. Right-click the USB storage drive and then select Format.

Format
Figure 20: Format

  1. Set the File system to FAT32 and then click Start.

FAT32
Figure 21: FAT32

  1. In Windows Explorer, go to C:\Program Files (x86)\Wyse\USB Firmware Tool\.
  2. Right-click USBImagingTool.exe and then select Run as administrator.

Run as administrator
Figure 22: Run as administrator

  1. Confirm that the formatted USB drive is selected as the Available drive.

Available Drive
Figure 23: Available Drive

Note: The drive letter of the USB storage drive may differ from the example image.
  1. Click Image Push.

Image Push
Figure 24: Image Push

  1. Select 64 bit for the OS architecture.

OS architecture
Figure 25: OS architecture

  1. If prompted, click OK.

Warning prompt
Figure 26: Warning prompt

  1. Click the + symbol at the bottom of the pane.

Adding an image
Figure 27: Adding an image

  1. Go to the extracted image folder (Step 4) (for example, OS_Merlin_2205_9.3.1129_3040\...) to locate the .rsp file.

Locating the file
Figure 28: Locating the file

  1. Select the .rsp file type and then click Open.

.rsp image
Figure 29: .rsp image

  1. Click Configure USB Drive.

Configure USB Drive
Figure 30: Configure USB Drive

  1. Once imaging is complete, remove the USB storage drive.

Successfully configured
Figure 31: Successfully configured

  1. From the thin client, turn off the device and plug in the ready-to-image USB storage drive (Step 18).
  2. Power on the thin client and then press F12 when prompted to access the boot menu.
Note: Some thin clients may use the P key instead of the F12 key to access the boot menu.
  1. Select the USB storage drive from the list and then press Enter.

Selecting example USB storage
Figure 32: Selecting example USB storage

Note: The name of the USB storage drive may differ from the example image.
  1. The Dell Wyse USB Imaging Tool loads. Select the image to push.

Selecting an image
Figure 33: Selecting an image

  1. Click OK.

OK
Figure 34: OK

  1. The firmware update runs. Once the update is finished, restart the device to complete the image update.

Restart
Figure 35: Restart

Additional Information

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Article Properties

Affected Product

Wyse 3040 Thin Client, Wyse 5070 Thin Client, Wyse 5470 All-In-One, Wyse 5470, Wyse ThinOS

Last Published Date

18 Apr 2024

Version

14

Article Type

How To

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