PowerStore Alerts: Drive Alerts
Summary: The article provides the solution when the drive-in bus enclosure or enclosure slot has failed.
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Not all product versions are identified in this article.
Symptoms
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options.
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Cause
The cause is mentioned under the Resolution section for respective alerts.
Resolution
| Alert ID | XMS_SSD_FRU_STATE_DISCONNECTED |
| Alert Text | Drive in bus %(bus_num) enclosure %(encl_num) slot %(enclosure_slot) has been removed. |
| Error Code | 0x00307104 |
| Resolution | Cause A previously inserted drive is no longer seen by the system. Solution 1. Perform a visual inspection that the drive is correctly inserted. 2. If the issue persists, may need to replace the drive. See the Installation and Service Guide for more information. 3. Contact technical support for further assistance. |
| Alert ID | DATA_PATH_DRIVE_SOAK_FINISHED |
| Alert Text | Drive in bus %(bus_num) enclosure %(encl_num) slot %(enclosure_slot) serial number %(s_n) has initialized: (ssd_device_failed) |
| Error Code | 0x00201702 |
| Resolution | Cause An inserted drive has failed. Solution 1. Replace the drive. PowerStore Manager UI can be used to "Mark" the drive to help identify it. See the Installation and Service Guide for more information. 2. Contact technical support for further assistance. |
| Alert ID | XMS_SSD_FRU_STATE_FAILED |
| Alert Text | Drive in bus %(bus_num) enclosure %(encl_num) slot %(enclosure_slot) has failed for this reason: %(ssd_failure_reason) |
| Error Code | 0x00307103 |
| Resolution | Cause An inserted drive has faulted. Solution 1. Replace the drive. PowerStore Manager UI can be used to "Mark" the drive to help identify it. See the Installation and Service Guide for more information. 2. Contact technical support for further assistance. |
Affected Products
PowerStoreArticle Properties
Article Number: 000126594
Article Type: Solution
Last Modified: 24 Jun 2025
Version: 8
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