BAD_SYSTEM_CONFIG_INFO or SESSION3_INITIALIZATION_FAILURE Error on a Dell Encryption Enterprise or Dell Encryption Personal Protected Endpoint

Summary: Dell Encryption Enterprise and Dell Encryption Personal BAD_SYSTEM_CONFIG_INFO and SESSION3_INITIALIZATION_FAILURE errors can be resolved by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Server Edition
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition

An endpoint protected with Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Enterprise Personal (formerly Dell Data Protection | Personal Edition) may display an error of:

  • BAD_SYSTEM_CONFIG_INFO (stop code 0x00000074) after modification or tampering of system32 files or hardware checksums
  • SESSION3_INITIALIZATION_FAILURE (stop code 0x0000006f) after modification or tampering of the Windows registry

Cause

These errors are a byproduct of Dell Encryption Enterprise or Dell Encryption Personal protecting the endpoint from unauthorized tampering.

Resolution

BAD_SYSTEM_CONFIG_INFO or SESSION3_INITIALIZATION_FAILURE occur during boot as either a:

Windows Error Message

CMG Shield Error Message

Note: The error may look slightly different on your endpoint.

If the checksums or registry modifications were intentional, then a local security administrator (LSA) recovery can be performed to resolve the blue or black screen. For more information about the recovery process, reference How to Run The Dell Encryption Enterprise / Dell Encryption Personal Recovery Bundle.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000126735
Article Type: Solution
Last Modified: 23 Jul 2024
Version:  10
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