Dropbox files are getting encrypted when using Dell Encryption Enterprise Shield

Summary: This article answers several frequently asked questions about using Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) with Dropbox and other cloud sharing applications. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption Enterprise Shield
  • Dell Data Protection | Enterprise Edition Shield
  • Dell Encryption External Media
  • Dell Data Protection | External Media Edition

Cause

Not Applicable

Resolution

  • Dell Encryption External Media (formerly Dell Data Protection | External Media Edition) does not encrypt remote drives, file shares, or files in the cloud.
  • The local Windows Shield encrypts any local file per policy, this includes the local copy of files that are also saved up to the cloud.
  • The copy of the file in the cloud should not be encrypted and can be accessed from machines not running the Dell Security software.
  • There are no known issues with the CredDB.cef file being uploaded. If the files are pulled down to another computer running Dell Encryption, they should be encrypted locally. CredDB.cef file fails to be copied because Dell Encryption blocks it, and it may exist.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000130722
Article Type: Solution
Last Modified: 03 Oct 2023
Version:  9
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