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Data Protection and Recovery Options

Summary: This article provides a guide on available options regarding Data Protection Services and Data recovery options that are available.

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Data Protection Services and Data recovery options.


Data Recovery Services

The Hard Drive Data Recovery service is available for non-RAID HDDs on select products that include: Dell OptiPlex, Precision, Latitude, and Vostro computer computers. These services must be purchased separately for each supported product.

Note: Dell Data Recovery Services service will no longer be available for purchase from November 25, 2022.

This article provides you with information about what is in service and how to receive support on Products that are covered with the data recovery services. Dell continues to provide support for all Dell products that have an active Data recovery services warranty.

Data Recovery Service Includes:

  • Attempt to recover data from failed hard drives within the warranty period.

  • Use of class 100 clean room lab, if necessary, to rebuild the drive in order to recover data.

  • Recovered data that is provided to the customer using an external USB Memory Stick, USB hard drive, or CD. Fulfillment is at the Partner's discretion depending on the quantity of recovered data. The approved media depends on the size of the recovered data and is determined by the Data Recovery Team unless the customer makes a special request. Once the data is recovered, the media remains with the customer at no additional charge.

  • Services for the term of the contract as indicated on the invoice.

  • Access to the Dell Data Protection portal, a secure, password-protected online resource that is used to monitor the status of your data recovery.

Data Recovery Service Does Not Include:

  • Guarantee that all the customer's data will be recovered. This service provides a data recovery attempt using a clean room lab, if necessary, to attempt data recovery.

  • Data destruction or data backup.

  • Other activities such as installation, uninstallation, relocation, preventative maintenance, training assistance, remote administration, or any activities or services that are not listed in the Service Description.

  • Availability of direct third-party products or product versions that are not supported by the manufacturer, vendor, or partner.

How to Contact Dell if you already purchased Data Recovery Services from Dell:

  • Contact Dell for Data Recovery Service - Contact Us

  • Provide Dell Support with the below

    • Data and HDD Issue
    • Shipping Information
    • HDD Type and Serial
    • Encryption
    • Provide any Additional Information

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Keep Your Hard Drive Warranty

Keep Your Hard Drive (KYHD) warranty add-on is available to Dell ProSupport customers at the point of sale to retain control over your sensitive data.

You can add this service to your warranty from the services section when configuring your order online.

Key Benefits of KYHD service:

Greater Security - Your sensitive data and hard drive never have to leave your control. Retaining physical possession of a failed hard drive is an effective way to help ensure the security of classified, proprietary, or sensitive data.

Complete Control - By keeping failed hard drives in-house, you decide how and when to dispose of your data, on your own terms. Tracking failed hard drives in transit becomes a nonissue. Covers multiple drives in a computer and multiple failures.

Compliance Enablement - Help comply with current data privacy regulations and internal company policies by ensuring sensitive information about your hard drives is not compromised.

Risk Mitigation - Proper control or disposition of sensitive data can mitigate the risk of expensive civil liability by helping to prevent potential exposure of confidential customer data or intellectual property.

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Dell Data Recovery Partners

Dell customers can connect with data recovery specialists who are located within your country or region or location. Being a Dell customer may entitle you to offers and discounts on services. Note any of these offers and discounts are subject to change at the company's discretion. While all our partners are headquartered in the United States, all our partners can support customers all over the world.

All our Data Recovery Partners can recover data from RAID, NAS, and SAN computers. If you have a data recovery need applicable to one of the storage solutions, Contact any of our data recovery partners for more information.

Dell Data Recovery Partners Contact information:

DriveSavers Data Recovery ACE Data Recovery Kroll OnTrack
DriveSavers Data Recovery SLN286279_en_US__2iC_External_Link_BD_v1
North America
Dell Customer Quote/Discount SLN286279_en_US__2iC_External_Link_BD_v1
RAID Data Recovery
Remote Data Recovery SLN286279_en_US__2iC_External_Link_BD_v1
Hard Drive Data Recovery
SSD Data Recovery
Data Recovery Services SLN286279_en_US__2iC_External_Link_BD_v1
Data Recovery Services Near Me (Locations) SLN286279_en_US__2iC_External_Link_BD_v1
ACE Data RecoverySLN286279_en_US__2iC_External_Link_BD_v1
Free Phone Consultation: 1-877-304-7189SLN286279_en_US_3
¿Habla español? 1-844-863-9573SLN286279_en_US_3
Dell Customer Quote with DiscountSLN286279_en_US__2iC_External_Link_BD_v1
Other LocationsSLN286279_en_US__2iC_External_Link_BD_v1
Kroll OnTrackSLN286279_en_US__2iC_External_Link_BD_v1
Eden Prarie, MN, USA
Online QuoteSLN286279_en_US__2iC_External_Link_BD_v1

Table 1: Dell Data Recovery Partners Contact Information

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Last Published Date

17 Jul 2023



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