Article Number: 000133700

Printouts Have Vertical Black Lines or Bands on the Dell Multifunction Laser Printer 1815dn

Summary: This article provides instructions to troubleshoot vertical black lines or bands seen when printing from Dell Multifunction Laser Printer 1815dn.

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Article Content

Symptoms

Printing vertical black lines, bands, or streaks

While printing, printed copies shows black vertical lines or bands.

Cause

No cause information is available.

Resolution

Follow the instructions below to find the cause and suggested action to resolve issue.

Remove the toner cartridge from the printer, and wipe the inside of the printer with a soft, lint-free cloth to remove any dust or loose toner, and then reinsert the toner cartridge.
Clean the drum using the printer operator panel.
1. Verify that the printer is loaded with paper.
2. Press until Menu appears, and then press Select ().
3. Press until Maintenance appears, and then press Select ().
4. Press until Clean Drum appears, and then press Select ().
5. Repeat as necessary to completely clean the drum.
If the problem persists, swap with a known-good toner cartridge.
- A known-good toner cartridge works, or is not available: Contact Technical Support.
- A known-good toner cartridge does not work: Contact Technical Support.