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Article Number: 000140448

How to resolve the 2000-0415 error that may occur on when running the EPSA diagnostics on the Venue 11 Pro (5130)

Summary: how to resolve the 2000-0415 error that may occur on when running the ePSA diagnostics on the Venue 11 Pro (5130).

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Article Content

Symptoms

This article provides information on how to resolve the 2000-0415 error that may occur on when running the ePSA diagnostics on the Venue 11 Pro (5130).


2000-0415 error occurs during the ePSA diagnostics

When running the ePSA diagnostics on the Venue 11 Pro (5130), you may receive and error code of 2000-0415. This error typically signifies that a specific cable is not connected or is not seated correctly, and will normally name the specific cable in question.

 

How to resolve the error

If you receive this 2000-0415 error while testing the Venue 11 Pro, make sure you have the A/C power adaptor connected to the tablet. The ePSA diagnostics are designed to test the charging functionality of the tablet and the A/C power adaptor needs to be connected for the ePSA diagnostics to run.

Please refer to the Dell Venue Pro 11-5130 User's Guide for additional information on using and troubleshooting your tablet.

 

Article Properties

Affected Product

Venue 5130 Pro (32Bit), Venue 5130 Pro (64Bit)

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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