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Article Number: 000140886

Charging and Turning on the Dell Venue 10 Pro (5055) Tablet

Summary: How to properly charge the Venue 10 Pro (5055), always use the AC power adapter with the USB-to-micro-USB cable supplied with the device.

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Article Content

Symptoms

Note: Because the battery may have discharged during shipping, it may be necessary to charge the battery before starting up the tablet.

The micro-USB connector on the Venue 10 Pro (5055) can support data transfer or AC power but not both at the same time. When it is connected to a USB port on a computer, it automatically switches to data transfer mode and will not charge the battery. To charge the device, always use the AC power adapter with the USB-to-micro-USB cable supplied with the device. The micro-USB connector is located on the middle of the left-hand edge of the Dell Venue 10 Pro 5055 tablet.

LED status What it means
Solid White The battery is charging.
Solid Amber The battery is at low level with the tablet on or in a connected standby state - the screen is off but the tablet is still turned on.
Off The battery is not charging or the battery is fully charged.
Flashing Amber The battery is at a critical level and does not have enough charge to power on. If the power button is pressed during this state, the LED will turn on for 3 seconds and then turn off. Continue charging the tablet.

Cause

Normally, the battery will require about 4 hours to fully charge. The charge status can be checked from within the operating system.

To turn the tablet on, hold the tablet horizontal with the webcam at the top, then press and hold the power button located to the far right along the top edge for three to five seconds.

Resolution

Caution: Charge the battery in an ambient temperature of 0 degrees Celsius (32 degrees Fahrenheit) to 35 degrees Celsius (95 degrees Fahrenheit). Use only the power adapter provided for charging the tablet. Using other power adapters or micro-USB cables may cause damage to your tablet.

 

Article Properties

Affected Product

Venue 5055 Pro

Last Published Date

12 May 2021

Version

4

Article Type

Solution

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