The installed SIM card not appearing in the Air Card Watcher utility on the Latitude E7240

Table of Contents:

1. SIM card information not appearing on the Latitude E7240
2. Ensure the SIM card is installed correctly to resolve the issue

This article provides information on the installed SIM card not appearing in the Air Card Watcher utility on the Latitude E7240.

SIM card information not appearing on the Latitude E7240

Users have reported that the SIM card information is not showing correctly on the Latitude E7240. When trying to access the card using the Air Card Watcher utility, no information appears for the SIM Card. After verifying the SIM card is installed in the system, the information for the card still will not appear.

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Ensure the SIM card is installed correctly to resolve the issue

It is possible for the SIM card to be installed incorrectly in the Latitude E7240 and cause the card information to not appear. Follow the steps below to ensure the SIM card is installed correctly:

1. Pre-removal instructions before removing the SIM card:

• During installation or removal of any hardware always ensure all data is backed up properly.
• Disconnect any telephone, network, or USB cables from the computer.
• Disconnect the computer and all attached devices from their electrical outlets.
• Follow the "Removing the Battery" instructions from the Dell Latitude E7240 Owner's Manual to remove the battery.

2. The SIM card should be installed in the slot underneath the battery:

3. Push to release the SIM card from the slot:

4. Pull the SIM card from the slot:

5. Install the SIM card, with the notched end going in first, back in the slot:

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