Article Number: 000147004
E-Port Plus Reports 240w AC Adapter As 210w AC Adapter
Summary: Information on the limitations of the E Port Plus docks
Article Content
Symptoms
Article Summary: This article contains information regarding the E-Port Plus only recognizing AC Adapters of wattages of 210 watts or less.
Users may report that their high wattage AC Adapters designed for Mobile Workstations are not being recognized properly by the E-Port Plus. AC Adapters exceeding 210w are being reported as a 210w AC Adapter.
This condition is the result of the specific design of the E-Port Plus docks in that they are restricted to recognizing a 210w AC Adapter as the maximum expected wattage. AC Adapters exceeding 210w may function in the capacity of operating and charging a portable requiring high wattage AC Adapters, but will erroneously report the wattage as 210w. As an example, even though a Precision Workstation M6800 with a 240w AC Adapter is not considered compatible with an E-Port Plus, the M6800 has shown to operate normally in the E-Port Plus with the exception that it will report it has a 210w AC Adapter attached.
To resolve this issue, upgrade the E-Port Plus to an E-Port Plus 2 that fully supports the latest Dell hardware.
Replacing the E-Port Plus, 240w AC Adapter or system Motherboard, will not correct this condition as this is the expected result of an AC Adapter exceeding 210w being utilized with an E-Port Plus.
Table of Contents:
My 240w AC Adapter Is Not Recognized By My E-Port Plus
Users may report that their high wattage AC Adapters designed for Mobile Workstations are not being recognized properly by the E-Port Plus. AC Adapters exceeding 210w are being reported as a 210w AC Adapter.
E-Port Plus Limitations
This condition is the result of the specific design of the E-Port Plus docks in that they are restricted to recognizing a 210w AC Adapter as the maximum expected wattage. AC Adapters exceeding 210w may function in the capacity of operating and charging a portable requiring high wattage AC Adapters, but will erroneously report the wattage as 210w. As an example, even though a Precision Workstation M6800 with a 240w AC Adapter is not considered compatible with an E-Port Plus, the M6800 has shown to operate normally in the E-Port Plus with the exception that it will report it has a 210w AC Adapter attached.
To resolve this issue, upgrade the E-Port Plus to an E-Port Plus 2 that fully supports the latest Dell hardware.
Replacing the E-Port Plus, 240w AC Adapter or system Motherboard, will not correct this condition as this is the expected result of an AC Adapter exceeding 210w being utilized with an E-Port Plus.
Article Properties
Last Published Date
21 Feb 2021
Version
3
Article Type
Solution