Article Number: 000148845
In some rare instances, a device can become unstable or stop functioning correctly when the device driver is updated.
Driver rollback feature in Microsoft Windows helps restore the device driver to a previous version. This helps avoid potential conflicts or issues with the new driver that is installed on the computer.
Driver issues can occur if the driver is corrupt or if another device driver is in conflicting with the updated version.
To roll back a device driver to a previous working version, follow these steps:
Press the Windows + R key on the keyboard.
In the Run dialog box, type
devmgmt.msc and press Enter.
In the Device Manager window, right-click the suspected driver name and select Properties.
Figure 1: Screenshot of Windows Device Manager. Right-click the device to access more menu options.
The device driver that has stopped functioning may be displayed in the Device Manager with an exclamation mark or a red cross. See the Dell knowledge base article Drivers and Downloads FAQs for troubleshooting device manager errors.
Figure 2: Roll back button in the device properties window.
Restart the computer.
Chromebox, Alienware, Inspiron, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Fixed Workstations
Retired Models, OptiPlex, Vostro, XPS, PC & Tablet Accessories, Printers & Accessories, Vostro, XPS, Retired Models, Mobile Workstations
05 Aug 2021