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How to Roll Back a Device Driver on a Dell System Using Windows

Summary: This article provides information about how to roll back a device driver to a previous version on a Dell computer running on Microsoft Windows.

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Article Content


Symptoms

In some rare instances, a device can become unstable or stop functioning correctly when the device driver is updated.

Driver rollback feature in Microsoft Windows helps restore the device driver to a previous version. This helps avoid potential conflicts or issues with the new driver that is installed on the computer.

Cause

Driver issues can occur if the driver is corrupt or if another device driver is in conflicting with the updated version.

Resolution

To roll back a device driver to a previous working version, follow these steps:

  1. Press the Windows + R key on the keyboard.

  2. In the Run dialog box, type devmgmt.msc and press Enter.

  3. In the Device Manager window, right-click the suspected driver name and select Properties.

    Right click menu in device manager
    Figure 1: Screenshot of Windows Device Manager. Right-click the device to access more menu options.

  4. The device driver that has stopped functioning may be displayed in the Device Manager with an exclamation mark or a red cross. See the Dell knowledge base article Drivers and Downloads FAQs for troubleshooting device manager errors.

  5. Go to the Driver tab and click Roll Back Driver.

    roll back option in the driver properties window
    Figure 2: Roll back button in the device properties window.

    NOTE: If the rollback driver button is not available (disabled), it indicates that a previous version of the driver is not available on the computer. Uninstall the driver and install the latest version from Dell Drivers & downloads website.
  6. Restart the computer.

Additional Information

Article Properties


Affected Product

Chromebox, Alienware, Inspiron, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Fixed Workstations

Product

Retired Models, OptiPlex, Vostro, XPS, PC & Tablet Accessories, Printers & Accessories, Vostro, XPS, Retired Models, Mobile Workstations

Last Published Date

05 Aug 2021

Version

5

Article Type

Solution