NetWorker Virtual Edition: Upgrade or Install Failure Log Locations and Collection

• Windows system with network access to the target NVE appliance (SSH/SFTP, port 22)
• Valid credentials for the NVE `admin` account; in some scenarios (sudo related issues, the root password may be required)

1. Download the nveget.zip from the Networker-Tools site (you must sign-in with your Dell support account); alternatively, Dell support can provide this tool to you through SR attachment or MFT site.

Windows Defender Notice

If needed, add an exclusion:

1. 1. Open Windows Security.
   2. Go to Virus & threat protection.
   3. Under Virus & threat protection settings, click Manage settings.
   4. Scroll to Exclusions → Add or remove exclusions.
   5. Add a File or Folder exclusion for the executable.

Run `nveget.exe` (double-click the .exe) and follow the interactive prompts:

• Enter NVE hostname/IP — the target NVE appliance
• (Optional) Specify local output directory — press Enter to use the current directory, or provide a full path inside " ".
• Enter the NVE admin password (hidden) — used for both SSH and sudo elevation.

The tool automatically:

• Attempts SSH key authentication first (checks common key locations)
• Falls back to password authentication if keys fail or aren't available
• Verifies sudo elevation using the provided password
• Collects system information, logs, and configuration
• Prompts for optional NetWorker log collection
• Collects system configuration (cron, udev, YaST)
• Creates and downloads the diagnostic bundle
• Packages everything into the final ZIP file nveget-HOSTNAME_YYYYMMDD_TIMESTAMP_complete.zip

Example Run:

┌────────────────────────────────────────────────────────────────────────┐
│           NveGet v1.5.0 │ - NVE Diagnostic Log Collector               │
│   Sept 2026 -- @ https://central.dell.com/solutions/Networker-Tools    │
│   Contact Dell NetWorker Support for any assistance / enhancements     │
|                   Tool Runtime: 2026-09-24 16:30:00                    │
└────────────────────────────────────────────────────────────────────────┘

  Log file: C:\Users\Administrator\Downloads\nveget_20260924_163000.log

  NVE hostname / IP     : nve.networker.lan
  Local output dir [.]  :

============================================================
  Connecting to nve.networker.lan:22 as 'admin'
============================================================
[*] Attempting password authentication...
[+] Password authentication successful.
[*] Verifying sudo elevation...
[+] Sudo credentials verified (running as root).
[+] Hostname: nve

[*] Checking free space on /space …
    Sufficient space available on /space.

[*] Checking NSRDB at /data01/nsr/res/nsrdb …
    Found NSRDB at /data01/nsr/res/nsrdb
    NVE is deployed on: VMware

[*] Do you want to collect NetWorker (NSR) logs and database
    This is only required when troubleshooting NetWorker issues
    it is optional when troubleshooting system install/upgrade issues.
  
    Collect NetWorker logs? [y/N]: n
    NetWorker log collection: skipped

[*] Remote work directory: /space/nveget_diag_20260924_163000

[*] Collecting system information …
    date                 → collected
    df -T -B1            → collected
    env                  → collected
    fdisk -l             → collected
    ip a                 → collected
    hostnamectl          → collected
    lsof                 → collected
    lsmod                → collected
    mount                → collected
    netstat -apno        → collected
    cat /etc/os-release  → collected
    ps aux               → collected
    rpm -qa --last       → collected
    ss -a                → collected
    systemctl            → collected
    sysctl -p            → collected
    timedatectl          → collected
    ulimit -a            → collected
    uname -a             → collected
    uptime               → collected
    vmstat               → collected
    meminfo + free -mh   → collected
    avosrollup -V        → collected

[*] Collecting config and /proc files …
    /proc/cpuinfo                      → copied
    /proc/meminfo                      → copied
    /etc/hosts                         → copied
    /etc/resolv.conf                  → copied
    /etc/ssh/sshd_config              → copied
    /space/avamar/var/probe.xml       → copied
    /usr/local/avamar/var/change-passwords.log → copied

[*] Checking for active upgrade/installation …
    No active upgrade detected

[*] Collecting avinstaller logs …
    avinstaller.pl --test → collected
    /space/avamar/var/avi/server_log → copied
    /usr/local/avamar/var/avi/webserv_log → copied
    /usr/local/avamar/lib/sql → copied

[*] Collecting upgrade history …
    /space/avamar/var/avi/server_data/package_data → copied
    /space/debugging/usr/local/avamar/var/avi/server_data/package_data → NOT FOUND

[*] Checking for post errata logs …
    No post errata logs found under /usr/local/avamar/var

[*] Collecting system logs since 2026-08-25 (last 30 days) …
    messages*       → 5 file(s) copied
    warn*           → 1 file(s) copied

[*] Collecting system configuration files …
    /etc/crontab                   → copied
    /etc/cron.d/                   → copied
    /etc/cron.daily/               → copied
    /etc/cron.hourly/              → copied
    /etc/cron.monthly/             → copied
    /etc/cron.weekly/              → copied
    /etc/udev/rules.d/             → copied
    /run/udev/rules.d/             → copied
    /var/lib/YaST2/                → copied

[*] Creating bundle: nveget-nve_20260924_163000.tgz
    Bundle created (45.2MB).

[*] Downloading to C:\Users\Administrator\Downloads\nveget-nve_20260924_163000.tgz …
    [████████████████████████████████████████] 100.0% (45.2/45.2 MB) completed in 2.3s
[+] Saved: C:\Users\Administrator\Downloads\nveget-nve_20260924_163000.tgz  (47,432,192 bytes)

[*] Cleaning up remote temporary files …
    Done.

[+] Disconnected from NVE.

============================================================
  Collection complete.
  Log saved to: C:\Users\Administrator\Downloads\nveget_20260924_163000.log
============================================================

[*] Compressing final deliverable: nveget-nve_20260924_163000_complete.zip …
[+] Final zip created: C:\Users\Administrator\Downloads\nveget-nve_20260924_163000_complete.zip  (47.5 MB)
[+] Bundle checksum: a1b2c3d4e5f6g7h8i9j0k1l2m3n4o5p6q7r8s9t0u1v2w3x4y5z6...
[+] Log checksum: b2c3d4e5f6g7h8i9j0k1l2m3n4o5p6q7r8s9t0u1v2w3x4y5z6a1b2c3...

1. Access the NVE over SSH session and log in as admin.
2. Confirm there are no space issues on the NVE: df -Th
3. Create the log bundle in the /space directory using the following command (run as is, no changes needed):

sudo tar cvzfP /space/$(hostname)_$(date -I).tgz \
--ignore-failed-read \
/space/avamar/var/avi/server_log \
/space/avamar/var/avi/webserv_log \
/space/avamar/var/avi/server_data/package_data \
/space/debugging/usr/local/avamar/var/avi/server_data/package_data \
/data01/avamar/repo/temp/*/tmp \
/tmp/sec_install_os_errata_sles.pl.log \
/usr/local/avamar/var/*post_errata_installation* \
/var/log/zypp/history \
$(find /var/log -maxdepth 1 -type f -name 'messages*' -newermt "$(date -d '30 days ago' +%Y-%m-%d)") \
$(find /var/log -maxdepth 1 -type f -name 'warn*' -newermt "$(date -d '30 days ago' +%Y-%m-%d)") \
&& sudo chmod 777 /space/$(hostname)_$(date -I).tgz \
&& sudo ls -lh /space/$(hostname)_$(date -I).tgz