Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Article Number: 000014823

NetWorker Virtual Edition: How To Upgrade NetWorker Software and NVE System

Summary: This KB goes over the procedure for upgrading the NetWorker Virtual Edition (NVE) appliance.

Article Content

Instructions

NOTE: All NetWorker Installations/Upgrades are not to be performed by NetWorker TSE support. If you require assistance performing the upgrade/installing NetWorker software, contact your Dell Site Account Manager or Sales Representative to engage with our Professional Services team. If issues are encountered during installation/upgrade, please contact NetWorker Customer Support Team for assistance.
 

Pre-Upgrade Steps

1. Download the NetWorker Virtual Edition Upgrade package from: https://www.dell.com/support/home/product-support/product/networker/drivers
2. Ensure you can log in to the NVE using both the admin and root credentials. Passwords can be changed by running:
sudo /usr/local/avamar/bin/change-passwords
3. Perform a "Server Protection" backup in NetWorker and collect bootstrap details with: 
mminfo -B
4. Make note of the upgrade history on the NVE: 
avi-cli --verbose localhost --password 'ROOT-PASSWORD' --listhistory
5. Create a VMware snapshot of the NVE VM. 
6. Before copying any files to the NVE ensure that the NVE has enough space on the / (root) and /data01 partitions by running the following command: 
df -h

a. Large .log files can be moved or purged, to identify large files: find / -name +1G
b. Use an SCP agent (WinSCP, FileZilla, and so forth) to copy logs off, or Linux mv command to move to another location with more space, optionally logs can be deleted with rm -rf /path/to/large/file
c. The /data01 partition can be expanded following:

Process

1. From a web browser, access the NVE's installation manager: https://NVE_hostname/avi
2. Log in with the root credentials.
3. Go to the Repository tab. Use the Browse.. button to browse and upload the extracted .avp package
image.png
Optionally: you can use an SCP agent to copy the downloaded installation package to the NVE's /data01/avamar/repo/packages/ directory.

4. On the SW Upgrades tab, you should see the AVP available for installation.
image.png
 

NOTE: If the package is not shown. Go to the Repository tab and confirm if the package is shown. The package must report a status of Accepted, and state Package is Available.
 
5. Click Install which initiates the installation process.
6. Enter the admin and root account password in Password Validation tab.
image.png
7. Click Continue.


The upgrade may take several minutes to run. The time may vary depending on the size or amount of data on the node. Monitor the installation and respond to any input. The Server is rebooted as part of the workflow.  You may be logged out of the Installation Manager. If so log back into the installation manager to continue to monitor progress. Click the Monitor button to get back to the Installation Progress display. Once the Installation is 100% completed you may log out (Click the folder upper right next to the refresh icon). and disconnect.

Additional Information

The process for applying the NVE operating system Platform Security Rollups is covered separately, see: 
NetWorker Virtual Edition (NVE) : How to Install the Platform Security Rollup

See the latest EMC Security Advisory (ESA) under the advisories section of NetWorker Support pages: 
https://www.dell.com/support/home/product-support/product/networker/advisories

Installation Failures:

  • /space/avamar/var/avi/server_log/avinstaller.log.0
  • /space/avamar/var/avi/server_log/aviserver.log.0
  • /space/avamar/var/avi/server_log/avitask.log.0
Upgrade and Installation Failures:
When performing upgrades a temporary folder is created using the name of the upgrade package being installed. You can see the temp upgrade directory by running: ls -l /data01/avamar/repo/temp/. This folder will not exist post upgrade and may be deleted if the upgrade fails and the workflow is closed. To collect these logs, initiate the upgrade and before closing out the failure collect the logs.
  • /data01/avamar/repo/temp/*/tmp/workflow.log
  • /data01/avamar/repo/temp/*/tmp/err.log
Upgrade history/repository:
  • Get output-showing install/upgrade history: avi-cli --verbose localhost --password ROOT-PASSWORD --listhistory
  • List packages currently in repository: avi-cli --verbose localhost --password ROOT-PASSWORD --listrepository

Article Properties

Affected Product

NetWorker

Product

NetWorker

Last Published Date

01 Sep 2022

Version

9

Article Type

How To

Back to Top