Avamar：代理部署管理員失敗並發生內部錯誤，因為檔案權限不正確
Summary: 將 Avamar VE 從 7.5.1-101 升級至 18.2.0-134 後，代理部署管理員失敗並顯示內部錯誤。
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
系統已從 7.5.1.-101 升級至 18.2.0-134。
將 Avamar Virtual Edition 從 7.5.1-102 升級至 18.2.0-134 後，無法升級代理。PDM 頁面和 vCenter 上也會出現內部錯誤。
檔案
將 Avamar Virtual Edition 從 7.5.1-102 升級至 18.2.0-134 後，無法升級代理。PDM 頁面和 vCenter 上也會出現內部錯誤。
檔案
/usr/local/avamar/var/log/vcs/deploymanager.log 顯示以下錯誤順序：
2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][ domain.DeployRecommendation# processCluster]: Determining which host to put proxy app... 2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][ domain.DeployRecommendation# findOptimalHost]: Optimal host `avamar.company.corp`: numDatastores=2, freeMem=134650.0, freeMem%=51.45184771934383 2019-07-26T17:58:09.642+0300 INFO [pool-5-thread-7][ domain.DeployRecommendation# processCluster]: Recommend proxy app on host `esxi01.company.corp` 2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][ domain.DeployRecommendation# processCluster]: Updated host memory `esx02.company.corp`: freeMem=130554.0, freeMem%=49.88670276384118 2019-07-26T17:58:09.642+0300 INFO [pool-5-thread-7][ domain.DeployRecommendation# processCluster]: Finished analyzing cluster `esxicls01`. Recommended proxies to deploy=1 2019-07-26T17:58:09.642+0300 INFO [pool-5-thread-7][ domain.DeployRecommendation#ssStandaloneHosts]: Analyzing standalone hosts `` 2019-07-26T17:58:09.642+0300 INFO [pool-5-thread-7][ domain.DeployRecommendation#ssStandaloneHosts]: Finished analyzing standalone hosts. Recommended proxies to deploy=0 2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][ worker.TaskWorker# updateProgress]: Updating task progress: 100 2019-07-26T17:58:09.644+0300 ERROR [pool-5-thread-7][ker.CreateRecommendationWorker# run]: Error creating recommendation java.io.FileNotFoundException: /usr/local/avamar/var/vcs/dm/recommendations/a20aa229-1580-4eb2-828b-16a50a789a72.json (Permission denied) at java.io.FileOutputStream.open0(Native Method) at java.io.FileOutputStream.open(Unknown Source) at java.io.FileOutputStream.<init>(Unknown Source) at java.io.FileOutputStream.<init>(Unknown Source) at com.fasterxml.jackson.core.JsonFactory.createGenerator(JsonFactory.java:1195) at com.fasterxml.jackson.databind.ObjectMapper.writeValue(ObjectMapper.java:3147) at com.emc.avamar.vmware.deploymanager.worker.CreateRecommendationWorker.run(CreateRecommendationWorker.java:185) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) 2019-07-26T17:58:09.644+0300 DEBUG [pool-5-thread-7][ worker.TaskWorker#teTaskDescription]: Updating task description: 2019-07-26T17:58:09.651+0300 INFO [pool-5-thread-7][ worker.TaskWorker# sendTaskError]: Sending fault com.emc.avamar.vmware.vcs.deploymanager.internal_error_fault 2019-07-26T17:58:09.658+0300 TRACE [pool-5-thread-7][ impl.ConnectionManagerService# closeTicket]: Closing connection manager ticket: ...673b81030be4 2019-07-26T17:58:11.716+0300 TRACE [cTaskExecutor-3][ handler.RequestHandler# handleMessage]: TaskInfoRequest [task=com.vmwa
Cause
代理部署管理員程序無法在以下位置建立檔案：
/usr/local/avamar/var/vcs/dm/recommendations 目錄，因為權限設定不正確。Resolution
使用下列命令變更
/usr/local/avamar/var/vcs/dm/recommendations 檔案從根傳送至管理員：
chown admin:admin /usr/local/avamar/var/vcs/dm/recommendations
Additional Information
命令應為「chown」而非「chmod」。
Affected Products
AvamarProducts
Avamar, Avamar Virtual EditionArticle Properties
Article Number: 000168769
Article Type: Solution
Last Modified: 31 Jul 2025
Version: 3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.