NetWorker: VSS-snapshotoprettelse holder op med at reagere under sikkerhedskopiering af Windows-filsystemet
Summary: Oprettelse af VSS-snapshot (Volume Shadow Copy Service) holder op med at reagere på en Windows-klient under NetWorker-sikkerhedskopieringer.
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Symptoms
NetWorker-sikkerhedskopiering af Windows-klientmaskine holder op med at reagere ved oprettelse af VSS-snapshot.
Cause
Dette problem skyldtes tredjeparts antivirussoftware kaldet Carbon Black, der kører på Windows-klientmaskinen.
Lignende problemer observeres under manuel VSS-snapshotoprettelse; Observationerne kan dog variere afhængigt af tid og systembelastning på tidspunktet for oprettelse af snapshottet.
Resolution
For at løse dette problem skal du deaktivere Carbon Black-tjenesten på Windows-maskinen.
Additional Information
Affected Products
NetWorkerProducts
NetWorker FamilyArticle Properties
Article Number: 000169964
Article Type: Solution
Last Modified: 29 Apr 2026
Version: 4
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