How to Get Partner Support for Teradici
Summary: This article covers how to obtain support for Teradici products sold directly through Dell.
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Instructions
Affected Products:
- Teradici Remote Access Add-in Cards
- Teradici Cloud Access Plus
Teradici Partner Support is provided to Dell customers by Teradici on the following products:
- Teradici Remote Access Add-in Cards
- Teradici Cloud Access Plus
Teradici Remote access cards are physical PCIe cards that are installed into a computer to facilitate PCoIP Remote connections between computers.
Teradici Cloud Access Plus software provides PCoIP capabilities, without the need for additional PCIe hardware.
Self-Help Options
Teradici products that are sold through Dell are supported through Teradici Partner Support.
What is Partner Support?
If you have built your own product based on PCoIP offerings and have a service agreement with Teradici,
- Teradici provides you with the ability to escalate PCoIP issues to Teradici Trusted Cloud Advisor.
- We then assist your support group to find a solution to the escalated problem.
Support Case Lifecycle
All Support cases go through a consistent life cycle. The stages of the case life cycle include:
- Create your profile at https://help.teradici.com
- Collect information to Expedite Resolution
- Create a Support Case at https://help.teradici.com/s/contactsupport
- Escalate a Support case by phone at 1-844-600-3200 (Optional)
For more information, reference https://help.teradici.com 
Affected Products
WorkstationsArticle Properties
Article Number: 000182092
Article Type: How To
Last Modified: 04 Jan 2024
Version: 10
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