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Article Number: 000184064

Smart Byte Application Error When Opening Application "Smart Byte Service Requires an Update"

Summary: This article describes an issue where the Smart Byte application displays "Smart Byte Service requires an update. Launch browser?" Error.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Affected Platforms:         
All Inspiron and Vostro computers with Smart Byte (aka Dell CinemaStream powered by Smart Byte) installed.

The Smart Byte application may display the following message when a user attempts to open the application:      

SmartByte Service requires an update. Launch browser? "The message includes error code 1, 2 or 3 to help identify the root cause."

Cause

The communication between the Smart Byte application, driver, and services may become corrupted for various reasons. Reinstalling the Smart Byte driver addresses the issue.

Resolution

Users encountering this message must install the latest Smart Byte driver regardless of the error code. The driver requires reinstallation even if it was already updated to the latest version before the error message appearing.
  1. In the Smart Byte message window, click 'Yes'. You are taken directly to the latest Smart Byte driver download page on Dell support site:  
  2. Click the blue Download button in the middle of the page (no need to enter service tag information).
  3. Once the driver download is complete, run the .exe file, and the driver starts to install.
  4. Reboot the computer after the driver installation is complete.
  5. Verify the Smart Byte app opens without errors.

Article Properties

Affected Product
Inspiron, All-In-One, Legacy Inspiron Models, Inspiron, 3000 Series, 5000 Series, 7000 Series, Legacy Inspiron Models, Vostro, Inspiron duo Audio Station, Inspiron 1000, Inspiron 3137, Inspiron 3138, Inspiron 3147, Inspiron 3148, Inspiron 3152 2-in-1 , Inspiron 3153 2-in-1, Inspiron 3157 2-in-1, Inspiron 3158 2-in-1, Inspiron 11 3162/3164, Inspiron 11 3168, Inspiron 11 3169, Inspiron 11 3179, Inspiron 11 3180, Inspiron 11 3185 2-in-1, Inspiron 3195 2-in-1, Inspiron 1100, Inspiron 10z 1120, Inspiron 11z 1121, Inspiron 1150, Inspiron 11z 1110, Inspiron 11z 1120, Inspiron 5280 2-in-1, Inspiron 1200, Inspiron 1210, Inspiron 13 N3010, Inspiron 5300, Inspiron 5301, Inspiron 13 5368 2-in-1, Inspiron 5370, Inspiron 13 5378 2-in-1, Inspiron 13 5379 2-in-1, Inspiron 5390, Inspiron 5391, Inspiron 7300 2-in-1, Inspiron 7300, Inspiron 7306 2-in-1, Inspiron 7347, Inspiron 7348 2-in-1, Inspiron 7352, Inspiron 7353 2-in-1, Inspiron 7359 2-in-1, Inspiron 13 7368 2-in-1, Inspiron 7370, Inspiron 7373 2-in-1, Inspiron 13 7375 2-in-1, Inspiron 13 7378 2-in-1, Inspiron 7380, Inspiron 7386 2-in-1, Inspiron 7390 2-in-1, Inspiron 7391 2-in-1, Inspiron 7391, Inspiron 1300, Inspiron 1318, Inspiron 1320, Inspiron 13 1370, Inspiron 13z N301z, Inspiron 13z 5323, Inspiron 14 1440, Inspiron 3420 (End of Life), Inspiron 3421, Inspiron 3437, Inspiron 3441, Inspiron 3442, Inspiron 3443, Inspiron 3451, Inspiron 3452, Inspiron 3458, Inspiron 14 3459, Inspiron 14 3462, Inspiron 14 3465, Inspiron 14 3467, Inspiron 14 3468, Inspiron 14 3473, Inspiron 14 3476, Inspiron 3480, Inspiron 3481, Inspiron 3482, Inspiron 3490, Inspiron 3493, Inspiron 5400 2-in-1, Inspiron 5401/5408, Inspiron 5402/5409, Inspiron 5405, Inspiron 5406 2-in-1, Inspiron 5439, Inspiron 5442, Inspiron 14 5443, Inspiron 14 5445 (End of Life), Inspiron 5447, Inspiron 5448, Inspiron 5451, Inspiron 5452, Inspiron 5455, Inspiron 5457, Inspiron 5458, Inspiron 5459, Inspiron 14 5468, Inspiron 5480, Inspiron 5481 2-in-1, Inspiron 5482 2-in-1, Inspiron 14 5485 2-in-1, Inspiron 14 5485, Inspiron 5488, Inspiron 5490, Inspiron 5491 2-in-1, Inspiron 5493, Inspiron 5494, Inspiron 5498, Inspiron 7400, Inspiron 7405 2-in-1, Inspiron 7437, Inspiron 14 7447, Inspiron 14 7460, Inspiron 14 Gaming 7466, Inspiron 14 Gaming 7467, Inspiron 7472, Inspiron 7490, Inspiron 14 M4010, Inspiron 14 M4040, Inspiron 14 N4020, Inspiron 14 N4050, Inspiron 14 N4030, Inspiron 14 (N4120), Inspiron 1410, Inspiron 1420, Inspiron 1425, Inspiron 1427, Inspiron 1428, Inspiron 1440, Inspiron 1464, Inspiron 14R N4010, Inspiron 14R 5420 (End of Life), Inspiron 14R 5421, Inspiron 14R 5437, Inspiron 14R N4110, Inspiron 14R SE 7420, Inspiron 14z 1470, Inspiron 14z 5423, Inspiron 3501, Inspiron 3502, Inspiron 3505, Inspiron 3520 (End of Life), Inspiron 3521 (End of Life), Inspiron 3531, Inspiron 3537, Inspiron 3541, Inspiron 3542, Inspiron 3543, Inspiron 3551, Inspiron 3552, Inspiron 15 3555, Inspiron 3558, Inspiron 15 3559, Inspiron 15 3565, Inspiron 15 3567, Inspiron 15 3568, Inspiron 15 3573, Inspiron 15 3576, Inspiron 3580, Inspiron 3581, Inspiron 3582, Inspiron 3583, Inspiron 3584, Inspiron 3585, Inspiron 3590, Inspiron 3593, Inspiron 3595, Inspiron 5501/5508, Inspiron 5502/5509, Inspiron 5505, Inspiron 5542, Inspiron 5543, Inspiron 5545, Inspiron 5547, Inspiron 5548, Inspiron 5551, Inspiron 5552, Inspiron 5555, Inspiron 5557, Inspiron 5558, Inspiron 5559, Inspiron 15 5565, Inspiron 15 5566, Inspiron 15 5567, Inspiron 15 5568 2-in-1, Inspiron 5570, Inspiron 5575, Inspiron 15 Gaming 5576, Inspiron 15 Gaming 5577, Inspiron 15 5578 2-in-1, Inspiron 15 5579 2-in-1, Inspiron 5580, Inspiron 15 5582 2-in-1, Inspiron 15 5583, Inspiron 15 5584, Inspiron 15 5585, Inspiron 5590, Inspiron 5591 2-in-1, Inspiron 5593, Inspiron 5594, Inspiron 5598, Inspiron 7500 2-in-1 Black, Inspiron 7500 2-in-1 Silver, Inspiron 7500, Inspiron 7501, Inspiron 7506 2-in-1, Inspiron 7537, Inspiron 7547, Inspiron 7548, Inspiron 7557, Inspiron 7558, Inspiron 15 7559, Inspiron 15 7560, Inspiron 15 Gaming 7566, Inspiron 15 Gaming 7567, Inspiron 7568 2-in-1, Inspiron 15 7569 2-in-1, Inspiron 7570, Inspiron 15 7572, Inspiron 7573 2-in-1, Inspiron 15 Gaming 7577, Inspiron 15 7579 2-in-1, Inspiron 7580, Inspiron 7586 2-in-1, Inspiron 7590 2-in-1, Inspiron 7590, Inspiron 7591 2-in-1, Inspiron 7591, Inspiron M5040, Inspiron 15 N5010, Inspiron 15 N5040, Inspiron 15 N5050, Inspiron 15 M5010, Inspiron 15 M5030, Inspiron 15 N5030, Inspiron 1501, Inspiron 1520, Inspiron 1521, Inspiron 1525, Inspiron 1526, Inspiron 1545, Inspiron 1546, Inspiron 15 1564, Inspiron 15R 5520, Inspiron 15R 5521, Inspiron 15R 5537, Inspiron 15R N5110, Inspiron 15R SE 7520, Inspiron 15z 1570, Inspiron 15Z 5523, Inspiron 3721, Inspiron 3737, Inspiron 3780, Inspiron 3781, Inspiron 3782, Inspiron 3785, Inspiron 3790, Inspiron 3793, Inspiron 5748, Inspiron 5749, Inspiron 5755, Inspiron 5758, Inspiron 5759, Inspiron 17 5765, Inspiron 17 5767, Inspiron 5770, Inspiron 5775, Inspiron 7706 2-in-1, Inspiron 7737, Inspiron 7746, Inspiron 17 7773 2-in-1, Inspiron 17 7778 2-in-1, Inspiron 17 7779 2-in-1, Inspiron 7786 2-in-1, Inspiron 7791 2-in-1, Inspiron 17 N7010, Inspiron 1720, Inspiron 1721, Inspiron 1750, Inspiron 1764, Inspiron 17R 5720, Inspiron 17R 5721, Inspiron 17R 5737, Inspiron 17R N7110, Inspiron 17R SE 7720, Inspiron 3043, Inspiron 3048, Inspiron 3052, Inspiron 3059, Inspiron 20 3064, Inspiron 2000, Inspiron 2100, Inspiron 3263, Inspiron 3264 AIO, Inspiron 3265, Inspiron 3275, Inspiron 3277, Inspiron 3280 AIO, Inspiron 2200, Inspiron 5348, Inspiron 2350, Inspiron 3452 AIO, Inspiron 3455, Inspiron 3459, Inspiron 24 3464, Inspiron 3475, Inspiron 3477, Inspiron 3480 AIO, Inspiron 5400 AIO, Inspiron 5401 AIO, Inspiron 24 5459 AIO, Inspiron 24 5475, Inspiron 5477, Inspiron 24 5488, Inspiron 5490 AIO, Inspiron 5491 AIO, Inspiron 7459, Inspiron 2500, Inspiron 2600, Inspiron 2650, Inspiron 7700 AIO, Inspiron 27 7775, Inspiron 7777, Inspiron 7790 AIO, Inspiron 3000, Inspiron 300m, Inspiron 3045, Inspiron 3050, Inspiron 3135, Inspiron 3200, Inspiron 3250, Inspiron 3252, Inspiron 3268, Inspiron 3470, Inspiron 3471, Inspiron 3472, Inspiron 3500, Inspiron 3646, Inspiron 3647, Inspiron 3650, Inspiron 3655, Inspiron 3656, Inspiron 3662, Inspiron 3668, Inspiron 3670, Inspiron 3671, Inspiron 3700, Inspiron 3800, Inspiron 3847, Inspiron 3880, Inspiron 3881, Inspiron 4000, Inspiron 4100, Inspiron 4150, Inspiron 5000, Inspiron 5000e, Inspiron 500m, Inspiron 5100, Inspiron 510m, Inspiron 5150, Inspiron 5160, Inspiron 518, Inspiron 519, Inspiron 530, Inspiron 530s, Inspiron 531, Inspiron 531s, Inspiron 535, Inspiron 535s, Inspiron 537, Inspiron 537s, Inspiron 5425 (End of Life), Inspiron 545, Inspiron 545s, Inspiron 546, Inspiron 546s, Inspiron 560, Inspiron 560s, Inspiron 5675, Inspiron 5676, Inspiron 5680, Inspiron 570, Inspiron 580, Inspiron 580s, Inspiron 6000, Inspiron 600m, Inspiron 620, Inspiron 620s, Inspiron 630m, Inspiron 6400, Inspiron 640M, Inspiron 660, Inspiron 660s, Inspiron 7000, Inspiron 700M, Inspiron 710M, Inspiron 7500 (End of Life), Inspiron 8000, Inspiron 8100, Inspiron 8200, Inspiron 8500, Inspiron 8600, Inspiron 8600c, Inspiron 9100, Inspiron 9200, Inspiron 9300, Inspiron 9400, Inspiron B120, Inspiron B130, Inspiron Mini Duo 1090, Inspiron E1405, Inspiron E1505, Inspiron E1705, Inspiron 1122 M102z, Inspiron M301Z, Inspiron M411R, Inspiron M421R, Inspiron M431R, Inspiron M501R, Inspiron M511R, Inspiron M521R, Inspiron M531R, Inspiron M731R, Inspiron Mini 10 1010, Inspiron Mini 10 1012, Inspiron Mini 10v 1018, Inspiron Mini 10v 1011, Inspiron Mini 12 1210, Inspiron Mini 9 910, Inspiron 13z N311z, Inspiron 14z N411z, Inspiron One 19, Inspiron One 19 Touch, Inspiron One 2020, Inspiron One 2205, Inspiron One 2330, Inspiron One 2305, Inspiron One 2310, Inspiron One 2320, Inspiron X200, Inspiron XPS, Inspiron XPS Gen 2, Inspiron Zino 300, Inspiron Zino HD 400, Inspiron Zino HD 410 ...
Last Published Date

11 Jul 2023

Version

6

Article Type

Solution

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