IDPA: Proper shutdown process for the Integrated Data Protection Appliance

Summary: How to properly shut down an IDPA appliance using Appliance Configuration Manager (ACM) Dashboard and integrated Dell Remote Access Controller (iDRAC) interface.

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Instructions

Preface:     
Integrated Data Protection Appliance (IDPA) requires a specific shutdown procedure to ensure that all the software components are shut down gracefully. 

Failure to perform a Graceful Shutdown may result in issues when restarting the appliance.

Procedure:    

To ensure a Graceful Shutdown, follow the Shutting down the IDPA appliance using Appliance Configuration Manager (ACM) Dashboard procedure below.
This must be completed before proceeding with the Shutting down the IDPA appliance using Integrated Dell Remote Access Controller (iDRAC) Dashboard procedure.


  

   CAUTION: Directly shutting down IDPA using iDRAC may cause data loss and may result in an unclean shutdown.
  

  
 
Shutting down the IDPA appliance using Appliance Configuration Manager (ACM) Dashboard:   


      

  
    
   
  1. Log in to the ACM Web Interface.
    2. 
  

  

   ACM Interface
  

  
    
   
  1. On the ACM dashboard Home tab, click the Shutdown Appliance icon.
    2. 
  

  

   ACM Dashboard
  

  
    
   
  1. Enter the ACM root password, and click Yes.
    2. 
  

  

   ACM Password
  

  
    
   
  1. The appliance shutdown progress is displayed. 
    2. 
  

  

   ACM Dashboard Shutdown
  

  

   
NOTE: Once the shutdown UI progress shows 100%, wait for 15 minutes, then proceed with the iDRAC process below.
  

  


Shutting down the IDPA appliance using integrated Dell Remote Access Controller (iDRAC) Dashboard:   

     

  

   CAUTION: This should only be performed AFTER the Appliance has been put into a controlled state and system is ready for reboot.   
  

  
    
   
  1. Open the iDRAC Web interface and log in.
    2. 
  

  

   iDRAC Interface
  

  
    
   
  1. At the iDRAC Dashboard, click on the Graceful Shutdown button. The system shuts down.
    2. 
  

  

   iDRAC PowerOff
  

  

    
  

  
    
   
  1. Check the status of the appliance on the iDRAC Dashboard, which should show Power State: OFF.
    2. 
  

  
    
                
    Additional Information
    
        
    More documentation found on Dell Support website:     
    
  
      
   
    • Integrated Data Protection Appliance Service Procedures Guide
      • 
   
    • Integrated Dell Remote Access Controller (iDRAC) User's Guide
      • 
   
    • IDPA DP4400 Field Service Guide
      • 
  
    
  
    See this video:
    



        

        
        
    Affected Products
    
        PowerProtect Data Protection Appliance, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family, PowerProtect Data Protection Hardware, Integrated Data Protection Appliance Software



    



                        
    
                            
    
    
    
        
    
            
    
                
                    
     Article Properties
    
                    
            
    
            
    
                
    
                        
    Article Number: 000184357
    
                
    
                
                
    
                        
    Article Type: How To
    
                
    
                
    
                        
    Last Modified: 03 Dec 2025
    

                
    
                    
    
                            
    Version:  14
    
                    
    

            
    

        
    
    
    
    
    
        
    
            
    
                
                    
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