Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

Article Number: 000185515


Alienware Update/ Dell Update/dell Command Update (AU/DU/DCU) is Unable to Check for Updates

Summary: This article provides information on Alienware Update/ Dell Update/ Dell Command Update(AU/DU/DCU) lands up with an error message.

Article Content


Symptoms

On some System Models, Alienware Update/ Dell Update/Dell Command Update(AU/DU/DCU) “Check for updates” results in failure, and prompt "Unable to retrieve computer inventory Information."
 

Cause
This failure happens due to an internal component inside DCU having an issue in scanning the computer.
This is a pre-requisite step for the scan operation and hence failing to show the updates. A sample screenshot of Dell Update(DU) with this failure is shown below(See Figure. 1). The same error would be seen on Alienware Update(AU) and Dell Command Update(DCU) as well.
image.png
Figure. 1 error message
Resolution
In order to resolve this failure, “Dell Update Recovery Utility” needs to be downloaded and installed on your computers. Please check if your computer has installed this application or click below link to download:

Article Properties


Affected Product

Alienware Update, Dell Command | Update, Dell Update

Last Published Date

21 May 2021

Version

3

Article Type

Solution