PowerEdge: iDRAC Firmware Troubleshooting

Summary: Systems Management How to Video that provides steps to troubleshoot iDRAC firmware updates.

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Instructions

How To Troubleshoot Firmware Updates in iDRAC9.

Duration: 00:04:35 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.

 

Troubleshooting Workflow: 

 

Step 1: Check the LC Log for the error message 

  • Leverage the Common iDRAC Errors module for known issues 

  • This will possibly allow you to discern if it is network, method, inventory, or possibly a DUP limitation 

 

Step 2: Validate Update Process 

 

Catalog-based update method: 

  1.  Attempt the Update outside of the catalog 
  2. If a single local update works, check catalog for issues 
  3. Is the file in the downloads.dell.com location that it's supposed to be? 
  4. Different error message for single DUP? 

 

Network-based update method: 

  1.  Attempt the same update locally 
  2. If a single local update works, then likely ports/protocols blocked by firewall 
  3. May need a packet capture to prove network issues 
  4. Different error message for single DUP? 

 

Single Local Update Method:

  1.  Attempt a different update that does not require a reboot, like iDRAC or Diagnostics 
  2. If no update applies, go to Step 3 
  3. If only a specific update fails, it is an issue with the DUP itself, the component, or LCC 
  4. Re-flash the same FW for the component instead of an upgrade 
  5. If re-flash is successful, then the component and the LCC should be good.
  6. If the component still fails to apply the second update, then go to Step 3, Drain flea power.

 

Step 3: Force Clear the Jobqueue

  • Can be done as the second step depending on the error message 

  • Recommend a full job queue clear

racadm jobqueue delete -I JID_CLEARALL_FORCE

  • Wait 60 seconds on the iDRAC9 before moving on 

Affected Products

iDRAC7, iDRAC8, iDRAC9

Products

PowerEdge XR2, Poweredge C4140, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX5016s, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c , PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XR11, PowerEdge XR12 ...
Article Properties
Article Number: 000186111
Article Type: How To
Last Modified: 18 Dec 2024
Version:  7
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